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Remote CX Associate – E‑commerce (14‑Month Contract)
Job summary
A leading design consultancy in Canada is seeking a Customer Experience Representative for a 14-month remote contract. The ideal candidate has experience in customer service and strong communication skills. Responsibilities include serving as the primary contact for customer inquiries, resolving issues, and maintaining high service standards. The position offers an annual salary of $50,000 - $60,000 CAD, 3 weeks paid vacation, and a $1,500 health spending account.
Benefits
Qualifications
- Experience in a customer service or customer-facing role.
- Ability to resolve or de-escalate challenging customer issues.
- Familiarity with e-commerce customer service environment.
Responsibilities
- Serve as customers' primary point of contact.
- Respond to inquiries via live chat and email.
- Provide accurate information about products and services.
- Resolve customer concerns and ensure satisfaction.
- Troubleshoot orders via Shopify and other tools.
- Collaborate with internal team to address escalated issues.
- Share insights to improve customer experience.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.