Remote CX Associate – E‑commerce (14‑Month Contract)

Bloom; Canada; Remote; CAD 50,000 - 60,000; Full time

Job summary

A leading design consultancy in Canada is seeking a Customer Experience Representative for a 14-month remote contract. The ideal candidate has experience in customer service and strong communication skills. Responsibilities include serving as the primary contact for customer inquiries, resolving issues, and maintaining high service standards. The position offers an annual salary of $50,000 - $60,000 CAD, 3 weeks paid vacation, and a $1,500 health spending account.

Benefits

3 weeks paid vacation

5 additional flex days

$1,500 CAD health spending account

$250 CAD period & menstrual budget

$1,000 CAD allowance for products

$400 CAD home office setup allowance

Qualifications

• Experience in a customer service or customer-facing role.
• Ability to resolve or de-escalate challenging customer issues.
• Familiarity with e-commerce customer service environment.

Responsibilities

• Serve as customers' primary point of contact.
• Respond to inquiries via live chat and email.
• Provide accurate information about products and services.
• Resolve customer concerns and ensure satisfaction.
• Troubleshoot orders via Shopify and other tools.
• Collaborate with internal team to address escalated issues.
• Share insights to improve customer experience.

Skills

Customer service experience

Strong communication skills

Familiarity with live chat platforms

Team player

Adaptability to priorities

Patience and professionalism

Tools

Tidio

Shopify

Click Ship

Loop

Job description

A leading design consultancy in Canada is seeking a Customer Experience Representative for a 14-month remote contract. The ideal candidate has experience in customer service and strong communication skills. Responsibilities include serving as the primary contact for customer inquiries, resolving issues, and maintaining high service standards. The position offers an annual salary of $50,000 - $60,000 CAD, 3 weeks paid vacation, and a $1,500 health spending account.