A customer service solutions provider in California is looking for a Customer Support Specialist to manage customer interactions across multiple platforms. The role requires experience in customer support, strong communication skills, and a customer-focused mindset. Responsibilities include assessing customer needs, managing incoming communications, and up-selling products as necessary.
Qualifications
Previous experience in customer support, client services, sales, or a related field.
Strong communication skills over the phone and other platforms.
Ability to multitask and manage time effectively.
Responsabilités
Assess customer needs and provide appropriate solutions.
Manage incoming calls, emails, chats, and interactive voice response systems.
Record and organize customer interactions and account changes.
Connaissances
Customer support experience
Excellent communication skills
Basic computer skills
Time management
Customer-focused mindset
Description du poste
Overview
Employer Industry: Customer Service
What to Expect (Job Responsibilities)
Assess customer needs and provide appropriate solutions for a positive experience
Manage incoming calls, emails, chats, and interactive voice response systems
Follow all customer service procedures and policies
Record and organize customer interactions and account changes
Up-sell products if necessary
What is Required (Qualifications)
Previous experience in customer support, client services, sales, or a related field
Excellent communication skills over the phone and other platforms
Basic computer skills and multitasking abilities
Strong time management and prioritization skills
Customer-focused mindset for positive customer experiences
How to Stand Out (Preferred Qualifications)
0-2 years of experience in customer service or related fields
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