Customer Service (Remote)

Remote Jobs; La Mirada (CA); Remote; USD 10,000 - 60,000; Full time

Job summary

A customer service solutions provider in California is looking for a Customer Support Specialist to manage customer interactions across multiple platforms. The role requires experience in customer support, strong communication skills, and a customer-focused mindset. Responsibilities include assessing customer needs, managing incoming communications, and up-selling products as necessary.

Qualifications

• Previous experience in customer support, client services, sales, or a related field.
• Strong communication skills over the phone and other platforms.
• Ability to multitask and manage time effectively.

Responsibilities

• Assess customer needs and provide appropriate solutions.
• Manage incoming calls, emails, chats, and interactive voice response systems.
• Record and organize customer interactions and account changes.

Skills

Customer support experience

Excellent communication skills

Basic computer skills

Time management

Customer-focused mindset

Job description

Overview

Employer Industry: Customer Service

What to Expect (Job Responsibilities)

• Assess customer needs and provide appropriate solutions for a positive experience
• Manage incoming calls, emails, chats, and interactive voice response systems
• Follow all customer service procedures and policies
• Record and organize customer interactions and account changes
• Up-sell products if necessary

What is Required (Qualifications)

• Previous experience in customer support, client services, sales, or a related field
• Excellent communication skills over the phone and other platforms
• Basic computer skills and multitasking abilities
• Strong time management and prioritization skills
• Customer-focused mindset for positive customer experiences

How to Stand Out (Preferred Qualifications)

• 0-2 years of experience in customer service or related fields
• Additional languages spoken
• Experience in up-selling products or services

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