Jobs in Ottawa, EE. UU.

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

BCAA is hiring a temporary full-time Workforce Operations Scheduler. The assignment will have an end date of January 31, 2027.

Please note that this is a hybrid role based out of our Burnaby, BC office. Applicants who are not located within commuting distance of our Head Office or are not looking to relocate to the Greater Vancouver/Lower Mainland/Fraser Valley region will not be considered.

As one of BCAA’s Member experience enablers, you handle and coordinate the workforce management functions for BCAA’s Service Locations and Contact Centres. You will build, edit and modify employee work schedules using scheduling systems to publish and maintain accurate work schedules to ensure the right amount of resources are scheduled at the right time.

• You’re a problem solver. Organized yet flexible, you love to work in a place where things may change in an instant.

• You’re highly organized and excellent with decision-making skills and ability to come forward with recommendations to deliver positive impactful improvements.

• Working under pressure is not a roadblock. You can balance multiple priorities while keeping calm and well-mannered in a fast-paced environment.

• You’re an effective communicator with the ability to build positive relationships at all levels across the organization.

• Build and publish team member work schedules to improve efficiency of resources while taking into consideration skill distribution, shift allocations, overtime and breaks while adhering to Collective Agreement when required.

• Track and document requests for time off including vacation, personal leave requests and shift swap requests.

• Identify and develop staffing plans areas of deficiencies to mitigate risks that may impact customer wait times. Update schedules where required.

• Review trends and seasonality through BCAA dashboards to make data-based decisions.

• Active monitoring of customer wait times across all channels (Phone/In Person/Digital).

• Diploma in Business Administration preferred or an equivalent combination of education, training and experience.

• Minimum two years of workforce scheduling experience in a contact centre or retail environment.

• Proven experience with workforce management tools, such as Verint, Amazon Connect or WorkDay.

• Knowledge of standard hours of work within Canada Labour Code and/or BC Employment Standards Act.

• Bonus Qualifications

• Working knowledge of Collective Agreements

• Advanced knowledge of Microsoft Excel

• Salesforce knowledge

The salary range for this position is $60,460.80 to $75,575.88 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 5%, with the opportunity to earn up to 9%.

Internal Applicants: The last day to apply for this role is end of day October 1, 2025. Please note this is a Grade 9 position. Should this acting opportunity lead to a permanent opportunity, this role may not be reposted based on BCAA’s guidelines.

• The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.

• Career and personal development to help you grow and reach your goals.

• Incentives that recognize team and individual sales and performance.

• Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.

• A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.

• Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.

• BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.

• Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

*for permanent employees

We’re always looking for amazing people like you. Apply today!

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com.