Manager of Software Development-REMOTE

Contact Centre Growth Corp Inc; Toronto; Remote; CAD 80,000 - 120,000; Full time

Job summary

A leading contact center company in Toronto seeks a Manager of Software Development to oversee software applications and data infrastructure. The role requires technical expertise and leadership to guide a team in delivering impactful solutions. Candidates should have experience with cloud platforms, various programming languages, and strong communication skills. This full-time position offers a competitive salary between $80,000 and $120,000 CAD annually.

Qualifications

• Proven experience with cloud platforms.
• Familiarity with relevant programming languages.
• Experience with relational and/or NoSQL databases.
• Proficiency with version control systems.
• Understanding of CI/CD pipelines and DevOps principles.
• Strong analytical and problem-solving abilities.
• Excellent communication skills.
• 3+ years of related management experience.

Responsibilities

• Lead and mentor a high-performing team of software engineers.
• Coach teams in Agile methodologies to optimize processes.
• Guide product vision and prioritize backlogs as Product Owner.
• Communicate effectively with technical teams and stakeholders.
• Proactively identify and resolve technical challenges.
• Conduct technical reviews of architecture, code, and data models.
• Oversee the software and data release lifecycle.
• Identify and mitigate technical risks across operations.
• Plan and manage software and data projects including timelines.

Skills

Cloud platforms (e.g., AWS, Azure, GCP)

Python

Java

C#

JavaScript

PHP

PostgreSQL

SQL Server

MongoDB

Cassandra

Git

Job description

Overview

Job Description

Job Type : Full Time

Hours : Days

Salary : $80-$120 K Yearly CAD DOE

About AnswerNet

AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year.

Summary of Position

Reporting to the Director of Software and Data, the Manager of Software Development will be responsible for overseeing the successful development, implementation, and maintenance of our software applications and data infrastructure. This role requires a strong blend of technical expertise, proven leadership skills, and a deep understanding of Agile methodologies. The successful candidate will lead a team of talented software engineers and data professionals, ensuring the delivery of high-quality, impactful solutions that align with our strategic objectives.

Responsibilities

• Team Leadership & Development : Lead, mentor, and inspire a high-performing team of software engineers and data professionals. This includes maintaining and enforcing standards, conducting performance reviews, fostering career development (including your own), and promoting a collaborative and innovative team culture.
• Agile Leadership : Serve as an expert in Agile methodologies (Scrum, Kanban), actively coaching and mentoring teams to optimize processes, improve efficiency, and foster a continuous delivery mindset.
• Product Ownership Support : Leverage proven Product Owner experience to guide the definition of product vision, manage and prioritize backlogs, articulate user stories, and ensure close collaboration with stakeholders to maximize value delivery.
• This includes being on-call 24 / 7 for emergencies when needed
• Stakeholder Communication : Exhibit exceptional communication skills to effectively collaborate with technical teams, Product Owners, business stakeholders, and senior management, translating complex technical concepts into clear, actionable insights.
• Problem-Solving & Innovation : Proactively identify and resolve complex technical and process-related challenges, demonstrating a commitment to continuous improvement, research, and the adoption of innovative solutions.
• Technical Decision Making : Apply strong technical acumen to make informed decisions and provide expert guidance in areas such as :
• Technical Review, Assessment, and Adjustment : Lead and perform technical reviews of architecture, code, and data models; conduct technical assessments of new tools, frameworks, and proposed solutions; and recommend and implement adjustments to ensure performance, scalability, and adherence to engineering standards.
• Change Advisory Board (CAB) Processes : Actively participate in CAB discussions, evaluate the technical impact of proposed changes, and ensure seamless implementation.
• Release Management : Oversee the entire software and data release lifecycle, ensuring quality assurance, system stability, and timely deployments.
• Risk Assessment : Proactively identify, analyze, and mitigate technical risks across all software development and data operations.
• Project and Resource Management : Plan and oversee software and data projects, including resource allocation, timeline management, and ensuring projects are delivered on time and within scope.

Qualifications

• Required skills and technologies :
• Proven experience with cloud platforms (e.g., AWS, Azure, GCP).
• Familiarity with various programming languages relevant to software development (e.g., Python, Java, C#, JavaScript, PHP).
• Experience with relational and / or NoSQL database technologies (e.g., PostgreSQL, SQL Server, MongoDB, Cassandra).
• Proficiency with version control systems (e.g., Git).
• Understanding of CI / CD pipelines and DevOps principles.
• Strong analytical and problem-solving abilities with attention to detail.
• Excellent communication skills, both written and verbal.
• Ability to work effectively with stakeholders at all levels.
• 3+ years of related management experience.