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AI CX Strategist: Transform Customer Journeys

Siena AI

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Remoto
CAD 70.000 - 100.000
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Voglio ricevere notifiche sulle ultime opportunità lavorative in località Calgary.

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AI CX Strategist: Transform Customer Journeys
Siena AI
Toronto
Remoto
CAD 70.000 - 100.000
Tempo pieno
13 giorni fa

Descrizione del lavoro

A technology firm specializing in AI for customer experience is seeking an AI Strategist to act as the connective tissue between traditional CX operations and AI-first transformation. This role involves partnering with senior customer stakeholders to build strategies that integrate AI effectively. The ideal candidate should have over 5 years of experience in customer experience operations, with a focus on consulting and training to deliver high-impact results. Key responsibilities include designing AI transformation roadmaps and leading hands-on workshops.

Servizi

Learning budget
Premium AI tools
Opportunity for travel to customer sites
Growth pathways in CX consulting or team leadership

Competenze

  • 5+ years in customer experience operations, preferably in e‑commerce or omnichannel support.
  • Deep understanding of CX workflows, pain points, metrics, tools, and what makes teams successful.
  • Comfortable advising CX leaders on organizational design, process optimization, and transformation strategy.

Mansioni

  • Partner with CX leaders on AI‑first strategy.
  • Deliver high‑impact services across the customer journey.
  • Drive strategic outcomes through CX expertise.
  • Enable customer self‑sufficiency and continuous improvement.
  • Collaborate across functions to amplify impact.

Conoscenze

Customer experience operations
AI strategy
Training and workshop facilitation
Automation design
Technical issue resolution
Stakeholder engagement

Formazione

Bachelor's degree or equivalent experience

Strumenti

Zendesk
Kustomer
Descrizione del lavoro
A technology firm specializing in AI for customer experience is seeking an AI Strategist to act as the connective tissue between traditional CX operations and AI-first transformation. This role involves partnering with senior customer stakeholders to build strategies that integrate AI effectively. The ideal candidate should have over 5 years of experience in customer experience operations, with a focus on consulting and training to deliver high-impact results. Key responsibilities include designing AI transformation roadmaps and leading hands-on workshops.
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* Il benchmark retributivo si basa sugli obiettivi retributivi dei leader del mercato nei rispettivi settori. È pensato per orientare gli utenti Premium nella valutazione delle posizioni aperte e aiutarli a negoziare la propria retribuzione. Tale benchmark non è fornito direttamente dall'azienda, quindi la retribuzione effettiva potrà risultare anche notevolmente superiore o inferiore.

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