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Inizio Engage
AI CX Strategist: Transform Customer Journeys
Descrizione del lavoro
A technology firm specializing in AI for customer experience is seeking an AI Strategist to act as the connective tissue between traditional CX operations and AI-first transformation. This role involves partnering with senior customer stakeholders to build strategies that integrate AI effectively. The ideal candidate should have over 5 years of experience in customer experience operations, with a focus on consulting and training to deliver high-impact results. Key responsibilities include designing AI transformation roadmaps and leading hands-on workshops.
Servizi
Competenze
- 5+ years in customer experience operations, preferably in e‑commerce or omnichannel support.
- Deep understanding of CX workflows, pain points, metrics, tools, and what makes teams successful.
- Comfortable advising CX leaders on organizational design, process optimization, and transformation strategy.
Mansioni
- Partner with CX leaders on AI‑first strategy.
- Deliver high‑impact services across the customer journey.
- Drive strategic outcomes through CX expertise.
- Enable customer self‑sufficiency and continuous improvement.
- Collaborate across functions to amplify impact.
Conoscenze
Formazione
Strumenti
* Il benchmark retributivo si basa sugli obiettivi retributivi dei leader del mercato nei rispettivi settori. È pensato per orientare gli utenti Premium nella valutazione delle posizioni aperte e aiutarli a negoziare la propria retribuzione. Tale benchmark non è fornito direttamente dall'azienda, quindi la retribuzione effettiva potrà risultare anche notevolmente superiore o inferiore.