AI CX Strategist: Transform Customer Journeys

Siena AI; Toronto; Remote; CAD 70,000 - 100,000; Full time

Job summary

A technology firm specializing in AI for customer experience is seeking an AI Strategist to act as the connective tissue between traditional CX operations and AI-first transformation. This role involves partnering with senior customer stakeholders to build strategies that integrate AI effectively. The ideal candidate should have over 5 years of experience in customer experience operations, with a focus on consulting and training to deliver high-impact results. Key responsibilities include designing AI transformation roadmaps and leading hands-on workshops.

Benefits

Learning budget

Premium AI tools

Opportunity for travel to customer sites

Growth pathways in CX consulting or team leadership

Qualifications

• 5+ years in customer experience operations, preferably in e‑commerce or omnichannel support.
• Deep understanding of CX workflows, pain points, metrics, tools, and what makes teams successful.
• Comfortable advising CX leaders on organizational design, process optimization, and transformation strategy.

Responsibilities

• Partner with CX leaders on AI‑first strategy.
• Deliver high‑impact services across the customer journey.
• Drive strategic outcomes through CX expertise.
• Enable customer self‑sufficiency and continuous improvement.
• Collaborate across functions to amplify impact.

Skills

Customer experience operations

AI strategy

Training and workshop facilitation

Automation design

Technical issue resolution

Stakeholder engagement

Education

Bachelor's degree or equivalent experience

Tools

Zendesk

Kustomer

Job description

A technology firm specializing in AI for customer experience is seeking an AI Strategist to act as the connective tissue between traditional CX operations and AI-first transformation. This role involves partnering with senior customer stakeholders to build strategies that integrate AI effectively. The ideal candidate should have over 5 years of experience in customer experience operations, with a focus on consulting and training to deliver high-impact results. Key responsibilities include designing AI transformation roadmaps and leading hands-on workshops.