Remote Payments Operations Specialist - NA Growth & Fraud

Phorest; Montreal; Remote; CAD 70,000 - 113,000; Full time

Job summary

A leading software company is seeking a Payments Operations Specialist to manage day-to-day payments operations, resolve customer payment issues, and support onboarding for Phorest Pay. Suitable candidates will have 1+ years of experience in payments operations or customer support and will thrive in a fast-paced environment. This is a remote position with opportunities for career development and a range of employer-paid benefits.

Benefits

Medical insurance

Dental insurance

Life insurance

Short Term Disability

401(k) options

Learning and Development resources

Social events

Qualifications

• 1+ years of experience in payments, risk or treasury operations is preferred.
• Customer support experience is a strong advantage.
• Ability to manage multiple projects simultaneously.

Responsibilities

• Triage and resolve customer payment issues efficiently.
• Support onboarding team for Phorest Pay setup.
• Manage chargebacks and monitor fraud metrics.
• Train customer-facing teams on Phorest Pay.

Skills

Payments operations

Customer support

Communication skills

Problem-solving mindset

Job description

A leading software company is seeking a Payments Operations Specialist to manage day-to-day payments operations, resolve customer payment issues, and support onboarding for Phorest Pay. Suitable candidates will have 1+ years of experience in payments operations or customer support and will thrive in a fast-paced environment. This is a remote position with opportunities for career development and a range of employer-paid benefits.