Jobs in Austin, Kanada

Department: Technology Operations

Employment Type: Full Time

Location: Canada - Remote

• Develop and own VC3-wide AI, automation, and data strategy.
• Establish governance frameworks for AI ethics, compliance (CMMC, CJIS, HIPAA), and data security.
• Partner with the Senior Leadership Team to embed AI into core service lines and accelerate modernization.

• Internal-facing - AI assistants that VC3 uses internally (to make our teams more efficient, strategic, and automated).
• Drive automation and AI adoption across NOC, SOC, service desk, and back-office functions
• Automate end-to-end workflows across the business areas to improve operational efficiency
• Deploy Copilot AI assistants to begin, and Advanced LLM based Agents as we mature

• Client-facing - AI assistants (MS Copilot initially) that are built by VC3 and delivered to clients as Offerings/services (tools they directly use in their business).
• Develop sector-specific AI solutions, including:
  - Municipal: AI solutions that enable the workforce to boost productivity, collaboration, and communication and for citizens for improved public services.
  - CMMC: Automated compliance evidence collection, continuous risk scoring.
• Partner with sales and delivery teams to commercialize AI and data offerings.
• Build AI adoption frameworks and maturity roadmaps for clients.
• Engage directly with municipal leaders and compliance stakeholders through industry conferences, municipal events, and client forums to advocate for AI adoption and represent the MSP as a thought leader.

• Design and implement a secure, scalable data architecture across the organization.
• Establish enterprise-wide data quality, compliance, and accessibility standards.
• Promote a culture of data-driven decision-making and literacy.

• Establish reporting standards across AI, automation, and data initiatives to ensure consistency, transparency, and executive visibility.
• Partner with the Senior Leadership Team (SLT) to gather reporting requirements and align metrics to business objectives.
• Design and oversee the development of Power BI dashboards for internal leadership, board reporting, and client-facing insights.
• Ensure reporting frameworks track adoption, efficiency gains, compliance readiness, and revenue growth tied to AI initiatives.

• Forge strategic partnerships with AI/ML vendors, compliance specialists, and municipal leagues.
• Monitor emerging trends in AI, automation, and data, ensuring VC3 remains well-positioned for the future.

• Engage directly with municipal leaders, SMB owners, and compliance stakeholders through industry conferences, municipal events, and client forums to advocate for AI adoption and represent VC3 as a thought leader.

• 10+ years of progressive leadership in AI, data, or automation roles, ideally within an MSP, IT services, or consulting.
• Proven track record of building AI and data functions from the ground up.
• Demonstrated success in delivering compliance-ready, client-facing solutions in regulated sectors.
• Strong understanding of IT operations, cybersecurity, and service delivery.
• Experience with fine-tuning and customizing open-source LLMs
• Knowledge of prompt engineering, retrieval-augmented generation (RAG), and embeddings for enterprise search.

• Flexibility – We’re remote-first, but not remote-only. Some roles include an onsite component, depending on team needs. We aim to give you the flexibility to do your best work, plus company-paid time off to help you thrive in work and in life.
• Well-being & Support - Caring for our team goes beyond the workday. We offer a range of benefits to support your overall well-being, from mental health and leave support through our Employee and Family Assistance Program, to financial wellness through company-matched 401(k)/RRSP plans. Whether it’s today’s needs or tomorrow’s goals, we’ve got you covered.
• Grow with Us – Whether you’re just getting started or ready to take the next step, we are committed to investing in your growth. We offer structured development through our Leadership Academy, monthly learning sessions, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career-pathing to support internal mobility.
• People-First Culture – We live our values, support each other, and create a space where everyone belongs. We have a common goal of doing work that matters, with autonomy, recognition, and a mission to serve those who serve.
• Transparent Leadership – From open communication to clear company goals, our leaders are involved, and our managers are here to support your growth every step of the way.