Jobs in Ajax, United States

Your career is an investment that grows over time!

Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money. Using smart technology, we take financial services that are often confusing, opaque and expensive and make them transparent and low-cost for everyone. We’re the largest fintech company in Canada, with over 3+ million users who trust us with more than $100 billion in assets.

Our teams ship often and make an impact with groundbreaking ideas. We're looking for talented people who keep it simple and value collaboration and humility as we continue to create inclusive and high-performing teams where people can be inspired to do their best work.

The Fraud Investigations team is part of Wealthsimple’s Security & Risk CXO Group which falls under the Client Experience Operations team. Wealthsimple’s Security & Risk Group encompasses both investigations and operational aspects of fraud: prevention, detection, investigation and client experience. The team plays a crucial role in safeguarding our clients and maintaining trust in Wealthsimple’s services.

The Investigator will be responsible for evaluating incidents of suspected financial crime committed against Wealthsimple and its customers and make recommendations about future measures. The Investigator will proactively identify potential financial crime through in-depth analysis, and effectively respond to reported claims of financial crime.

• Review and investigate alerts related to suspicious cheques and cheque fraud activities, as well as reviews related to digital banking fraud (EMTs, Wires, Bill Payment alerts)
• Conduct comprehensive cheque authentication and verification processes
• Manage team inbox and coordinate external outreach to Other Financial Institutions (OFIs)
• Communicate directly with banks and credit unions, insurance companies, and businesses to confirm cheque validity and facilitate verification processes
• Make critical decisions regarding cheque holds, processing delays, and risk mitigation measures
• Lead funds recovery efforts and coordinate with financial institutions on hold procedures
• Build and maintain industry contact networks across Canadian banks and credit unions
• Utilize internal systems and tools for documenting cases and maintaining detailed investigation records
• Manage multiple cases simultaneously while maintaining Service Level Agreements and closure timeframes

• Must have a minimum of 2 years' experience in cheque authentication, cheque verification, or cheque fraud investigation within a Canadian financial institution
• Back office alert management experience, particularly with cheque-related fraud detection systems
• Proven track record of working with Canadian banks, credit unions, or Other Financial Institutions (OFIs)
• Knowledge of Payments Canada rules, regulations, and payment processing frameworks (strong asset)
• Experience with signing authority responsibilities and cheque authorization processes
• Established industry contacts and relationships within the Canadian banking sector
• Strong analytical skills with ability to detect patterns and anomalies in cheque transactions
• Excellent communication skills for liaising with external financial institutions and internal stakeholders
• High attention to detail and ability to make sound decisions under pressure
• Resourceful, persistent, and able to thrive in a fast-paced fintech environment

🤑 Competitive salary

📈 Retirement savings matching plan using Wealthsimple for Business

🌴 Generous PTO offerings

🌎 A wide variety of peer and company-led Employee Resource Groups (ie. Rainbow, Women of Wealthsimple, Black @ WS)

We’re a remote-first team, with over 1,000 employees coast to coast in North America. Be a part of our Canadian success story and help shape the financial future of millions — join us!

Read our Culture Manual and learn more about how we work.

We believe the future belongs to those who innovate boldly. At Wealthsimple, every team member is expected to lean into new technologies, including AI and tooling, to rethink how we work, solve problems faster, and create even greater value. We're looking for people who are not just comfortable with change but energized by it. Our commitment is to build a company that evolves at the pace of the world around us, and we want you to help lead that future.

At Wealthsimple, we are building products for a diverse world and we need a diverse team to do that successfully. We strongly encourage applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

Wealthsimple provides an accessible candidate experience. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know, and we will work with you to provide the necessary support and make reasonable accommodations to facilitate your participation. We are continuously working to improve our accessibility practices and welcome any feedback or suggestions on how we can better accommodate candidates with accessibility needs.