Remote CX Enablement Architect for Growth

Employment Innovations; Remote; CAD 80,000 - 100,000; Full time

Job summary

A tech organization is seeking a CX Enablement Specialist in Canada to enhance customer experience functions by driving improvements in onboarding, coaching, and performance across various teams. The ideal candidate will possess strong commercial acumen and proven coaching skills, along with the ability to interpret customer experience metrics. This position offers a remote working environment, along with access to cutting-edge tools and a variety of employee benefits, including generous paternity leave and professional development opportunities.

Benefits

Flexible remote work

Employee share options

Generous paternity leave policy

Subsidised egg freezing

Work-from-home expense budget

Learning & development opportunities

Qualifications

• Proven experience in Enablement or Customer Experience, ideally in SaaS or tech scale-ups.
• Strong understanding of CX performance metrics and operational levers.
• Experience building and delivering coaching programs that drive behavioural change.

Responsibilities

• Own and deliver onboarding programs for new CX Heroes.
• Partner with regional CX leaders to design coaching frameworks.
• Develop and maintain a library of CX playbooks and best-practice guides.

Skills

Customer journey understanding

Commercial acumen

Execution mastery

Change management

Data interpretation

Coaching skills

Education

Experience in Enablement or Customer Experience

Familiarity with CX tools

Tools

Zendesk

Salesforce

SAP

Job description

A tech organization is seeking a CX Enablement Specialist in Canada to enhance customer experience functions by driving improvements in onboarding, coaching, and performance across various teams. The ideal candidate will possess strong commercial acumen and proven coaching skills, along with the ability to interpret customer experience metrics. This position offers a remote working environment, along with access to cutting-edge tools and a variety of employee benefits, including generous paternity leave and professional development opportunities.