Customer Support à Émirats arabes unis

As an Associate Representative - Inside Sales, you will interact with existing customers, primarily by phone and email, to increase sales of the Company's products and/or services by obtaining and up‑selling orders, creating customer satisfaction and adding value to the customer's buying experience. You will collaborate with outside sales to ensure goals are being met.

• Obtain orders through email and telephone calls, verify and enter items, transfer orders to fulfillment, explain stock‑outs and expected delivery dates.
• Increase orders by suggesting related items, explaining features, and checking customer’s buying history.
• With guidance, own, qualify and develop opportunities passed from marketing, outside sales, and national accounts.
• Prepare, generate and follow up on verbal or written quotations to secure orders, or determine reason for loss of order.
• Review open customer order reports and act on open items, including those items that may be at risk in meeting customer’s promised delivery date.
• Maintain distribution system backorder report, associated customer expediting report and notices, and customer notification.
• Report industry trends, competitive pricing and customer feedback to management.
• Identify potential projects for bid and compile list of material requirements including supplies, lighting, switchgear and other distribution apparatuses.
• Communicate with suppliers to discuss material specifications, clarify and confirm bill of materials, negotiate pricing and identify alternatives for special or custom orders.
• Supervise negotiations with both suppliers and customers.
• Coordinate receipt of required information for preparation of final quotation submittal.
• Communicate with customers to resolve problems with projects during bidding process.

• High School Degree or Equivalent required; Bachelor’s degree preferred.
• Preferred knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however still a productive professional contributor (0-2 years).
• Familiar with Microsoft Office, and ability to perform basic computer skills.
• Ability to perform multiple tasks simultaneously.
• Ability to work in a team environment.
• Ability to communicate clearly, both verbally and in written form.
• Attention to detail.
• Ability to prospect and market concepts to existing and potentially new accounts.
• Ability to act and solve routine or standard problems.
• Ability to identify and define problems and possible solutions independently; chooses among existing solutions.
• Ability to work independently with supervision.
• Ability to travel up to 25%.