Associate Representative - Inside Sales

WESCO Distribution; Calgary; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading distribution company in Calgary, Alberta seeks an Associate Representative - Inside Sales. In this role, you will interact with customers to boost sales through phone and email communication. Responsibilities include processing orders, preparing quotes, and reporting industry trends. Ideal candidates should have a high school degree, some sales experience, and strong communication skills. Join us to enhance customer satisfaction and drive sales growth.

Qualifications

• 0-2 years of experience in sales and sales administration.
• Ability to perform multiple tasks simultaneously.
• Ability to communicate clearly, both verbally and in written form.

Responsibilities

• Increase sales by obtaining and up-selling orders via phone and email.
• Prepare and follow up on quotations to secure orders.
• Report industry trends and customer feedback to management.

Skills

Sales experience

Communication skills

Attention to detail

Team collaboration

Education

High School Degree or Equivalent

Bachelor's degree (preferred)

Tools

Microsoft Office

Job description

As an Associate Representative - Inside Sales, you will interact with existing customers, primarily by phone and email, to increase sales of the Company's products and/or services by obtaining and up‑selling orders, creating customer satisfaction and adding value to the customer's buying experience. You will collaborate with outside sales to ensure goals are being met.

Responsibilities

• Obtain orders through email and telephone calls, verify and enter items, transfer orders to fulfillment, explain stock‑outs and expected delivery dates.
• Increase orders by suggesting related items, explaining features, and checking customer’s buying history.
• With guidance, own, qualify and develop opportunities passed from marketing, outside sales, and national accounts.
• Prepare, generate and follow up on verbal or written quotations to secure orders, or determine reason for loss of order.
• Review open customer order reports and act on open items, including those items that may be at risk in meeting customer’s promised delivery date.
• Maintain distribution system backorder report, associated customer expediting report and notices, and customer notification.
• Report industry trends, competitive pricing and customer feedback to management.
• Identify potential projects for bid and compile list of material requirements including supplies, lighting, switchgear and other distribution apparatuses.
• Communicate with suppliers to discuss material specifications, clarify and confirm bill of materials, negotiate pricing and identify alternatives for special or custom orders.
• Supervise negotiations with both suppliers and customers.
• Coordinate receipt of required information for preparation of final quotation submittal.
• Communicate with customers to resolve problems with projects during bidding process.

Qualifications

• High School Degree or Equivalent required; Bachelor’s degree preferred.
• Preferred knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however still a productive professional contributor (0-2 years).
• Familiar with Microsoft Office, and ability to perform basic computer skills.
• Ability to perform multiple tasks simultaneously.
• Ability to work in a team environment.
• Ability to communicate clearly, both verbally and in written form.
• Attention to detail.
• Ability to prospect and market concepts to existing and potentially new accounts.
• Ability to act and solve routine or standard problems.
• Ability to identify and define problems and possible solutions independently; chooses among existing solutions.
• Ability to work independently with supervision.
• Ability to travel up to 25%.