Senior Client Services Manager, 24/7 SaaS Support

Global Relay; Vancouver; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading technology firm in Vancouver is seeking a Manager for its Client Services team. You will lead a group of technical support experts in a fast-paced environment, enhancing client experiences and resolving escalations. Candidates should have 10 years of SaaS support experience, with proven leadership skills and technical problem-solving abilities. This fully in-office role offers a competitive salary and a comprehensive benefits package.

Benefits

Comprehensive health benefits

Paid sick days

Corporate bonuses

RRSP matching program

Subsidized meal program

Qualifications

• 10 years of SaaS support experience in a client-facing role.
• At least 5 years of progressive leadership experience within a support organization.
• Exceptional communication and collaboration skills.

Responsibilities

• Lead a team responsible for technical support and customer satisfaction.
• Conduct weekly performance assessments and mentor team members.
• Manage staffing plans and work scheduling.

Skills

Strong communication skills

Leadership

Technical problem-solving

Adaptability

Prioritization

Education

Undergraduate degree

Job description

A leading technology firm in Vancouver is seeking a Manager for its Client Services team. You will lead a group of technical support experts in a fast-paced environment, enhancing client experiences and resolving escalations. Candidates should have 10 years of SaaS support experience, with proven leadership skills and technical problem-solving abilities. This fully in-office role offers a competitive salary and a comprehensive benefits package.