VIP Relations Manager

Match Group; Vancouver; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

Plenty of Fish, une entreprise de Match Group, recherche un gestionnaire des relations VIP pour rejoindre son équipe dynamique à Vancouver. Le rôle implique de construire des relations clés avec des streamers, d'offrir un service exceptionnel et de collaborer à des initiatives de streaming en direct. Les candidats idéaux auront une expérience significative dans la gestion VIP et une compréhension des plateformes de streaming en ligne.

Benefits

Generous vacation

Flex days

Professional development budget

RRSP matching

Employee stock purchase plan

Extended health & dental benefits

Corporate ClassPass membership

Qualifications

• Expérience pertinente dans un rôle similaire.
• Compétences exceptionnelles en gestion des relations VIP.
• Capacité à apprendre rapidement et à embrasser la technologie.

Responsibilities

• Développer des relations de confiance et fournir un service 'white glove' aux streamers.
• Communiquer de manière efficace avec les utilisateurs via divers canaux.
• Préparer des rapports hebdomadaires sur la performance des streamers.

Skills

VIP relationship management

Communication

Tech savvy

Tools

Online streaming platforms (Twitch, YouTube, TikTok Live)

Social media platforms

Job description

Req#: 5ac0e5cd-c11e-486d-a9fd-7577a10baa26

VIP Relations Manager

Vancouver, British Columbia, Canada / Plenty of Fish – Live / Full-time / Hybrid Apply for this job Founded in Vancouver, Canada in 2003, Plenty of Fish is one of the early pioneers in the online dating industry, with one of the largest and most diverse communities of singles. We're one of the top revenue-driving brands in the Match Group (comprised of Tinder, OkCupid, Hinge and Match.com). We love what we do, and have the ability to profoundly impact millions of people's lives every single day! Named one of BC’s Top Employers, Plenty of Fish is a great place to build friendships, grow your career and collaborate with top talent. We work hybrid at Plenty of Fish - IRL in our downtown Vancouver office Monday, Tuesday, Wednesday and work remotely the remainder of the week! Match Group is looking for talented professionals to join a growing team dedicated to building our fastest-growing feature: Live Streaming! These team members will manage our highest value members on the Plenty of Fish, BLK, and Chispa apps. We are looking for an excellent VIP relationship builder with experience in a live streaming or digital content platform whose organizational and people skills are legendary. The VIP Relations Manager treats every interaction with a “white glove” mentality while providing top-notch attention to our top content creators and gifters on the app. Impeccable written and oral communication skills are essential for this position, as is the ability to engage new contacts and build lasting connections.

So, what will you do?

• Develop trusting relationships and provide “white glove” service to streamers and top spenders within our user community online and at in-person events.
• Become an expert in all things live streaming; understand monetization practices, community engagement, trust & safety issues, and industry trends.
• Communicate efficiently and courteously with a client-first approach with streamers and top spenders via email, in-app direct messages, WhatsApp, telephone and other channels.
• Discover and promote ways for our top streamers to grow their following, improve their content, and optimize monetization and all around ways to better enjoy their viewing and gifting experience on the app.
• Collaborate across the organization, working cross functionally with Content, Product, Customer Success, Engineering, Legal, Finance teams etc.
• Prepare weekly reports to inform management on streamer and top spender performance and analyze user data and provide insights to grow the Live Streaming business.
• Follow trends and best practices in the live streaming industry.

You'll be a match for this role if you have..

• Relevant experience in a similar role.
• Exceptional VIP relationship management skills, with a proven track record of going above and beyond for your clients.
• Strong written and oral communication skills .
• Tech savvy with an ability to learn quickly.
• A positive, contagious attitude and a collaborative, team-player approach.
• Experience with online streaming platforms such as Twitch, YouTube, TikTok Live, etc.
• Knowledge of all major social-media platforms and trends.
**We would love to hear from you, even if you don't match 100% of the requirements** Why Plenty of Fish? • We're recognized as one of BC's Top Employers 2023 ! • We have remote options available • Generous vacation, flex days, professional development days • RRSP matching, and employee stock purchase plan • Professional development budget and unlimited access to Udemy from day one • Match Group mentorship program • Parental leave top up and fertility preservation benefits • Extended health & dental benefits from day one • Corporate ClassPass membership and other wellness benefits • And many more on our careers page Our Values • Be Proud - We own our ship. We see challenges as opportunities and take action. • Make Waves - We profoundly impact millions of peoples' lives, every day. • Dive Deep - We empathize with our members and use data to surface thoughtful decisions. • Crew Together - We're all working towards the same goals and win as a team. Want To Dive Deeper? LinkedIn Glassdoor We’re committed to creating an equal and inclusive environment; we welcome all crew (and prospective crew) members regardless of race, colour, ancestry, place of origin, political belief, religion, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, age, conviction unrelated to employment, or any other prohibited ground of discrimination recognized by applicable law. Plenty of Fish is proud to be an equal opportunity workplace. Apply for this job

In the 20+ years since we pioneered online dating, hundreds of millions of members from all ages, races, genders, sexual orientations, and backgrounds have used our apps to form meaningful connections. We’re still on the cutting edge of bringing people together, revolutionizing the way people connect.

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