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CUSTOMER SERVICE REPRESENTATIVE (MOTIVATOR)

Who is a Customer Service Representative (Motivator)

The Motivator role is critical to the success of our GoodLife Fitness Clubs. A Motivator is typically the first Associate a Member or Potential Member interacts with upon arrival at the Club. The Motivator is responsible for creating a welcoming, clean, and safe environment to help Members achieve their fitness goals. The role involves being a front desk expert and is pivotal in assisting and supporting Members and Potential Members to ensure their experience with us is always positive and engaging.

What will you be doing

• Be pleasant and present with every greeting and interaction.
• Greet Members as they come into the Club and check them in for their workout.
• Greet Potential Members with appointments or walk-ins and direct them accordingly.
• Handle incoming calls from Members and Potential Members efficiently, answering within three rings, taking messages, or booking appointments.
• Assist Members on the floor with questions about the FitFix and Cardio machines.
• Possess in-depth knowledge regarding Memberships and all Club services and amenities, and sell these products when opportunities arise.
• Assist Members by possessing an in-depth knowledge of all systems to answer questions, resolve issues, make updates, and sell memberships, services, and products.
• Handle comments, suggestions, and concerns courteously and professionally.
• Provide Fit-Fix Starter sessions for new and current Members.
• Complete club runs and cleaning tasks to maintain cleanliness standards.
• Perform any other tasks required to provide an exceptional experience for Members and guests.
• Attend all required training and monthly meetings.

Do you have what it takes

• CPR-AED Certification
• Must be Smart Tan certified within 3 months of employment
• Interpersonal Savvy: Relates well to all kinds of people, builds rapport, uses diplomacy and tact, and can diffuse high-tension situations.
• Customer Focus: Dedicated to meeting customer expectations, acts with customers in mind, and maintains effective relationships.
• Team Contribution: Helpful, proactive, and cooperative with team members.
• Approachability: Warm, pleasant, a good listener, and patient.
• Knowledge of the fitness industry
• Excellent written and verbal communication skills
• Superior customer service skills and ability to embrace company culture
• Proficiency in computer use
• Previous customer service and sales experience an asset

What's in it for you

• Ongoing training and development for a successful career
• Career advancement opportunities
• Competitive Total Rewards Package
• FREE Fitness membership
• Fun and energetic work environment

Compensation: $16.45 - $17.95

This job posting is for an existing vacancy.

Diversity and Inclusion

We are committed to fostering an inclusive, accessible environment where all employees and members feel valued and supported. We aim to reflect the diversity of our communities and meet the accessibility needs of persons with disabilities with dignity and equity. Please inform us if you require accommodations during the recruitment or interview process.

Recruitment Fraud Alert

Beware of fake job postings and scams. Apply only through our official channels, and never share banking or personal information via email or phone unless verified.

If you are an existing associate, apply via Workday's Jobs Hub. We will never ask for your banking info or SIN via email or text.

Verify the sender's email address for authenticity.

Required Experience: Unclear Seniority

Key Skills

Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking

Employment Type: Part-Time

Experience: Years

Vacancy: 1

Monthly Salary: $16 - $17