Zone Manager

Tropical Smoothie Cafe; Ottawa; On-site; CAD 45,000 - 55,000; Full time

Job summary

A popular restaurant chain in Ottawa is seeking a Zone Manager. This role is crucial in driving sales, service, and operational standards. The ideal candidate will have retail supervisory experience and exceptional customer service skills. Responsibilities include coaching team members, ensuring merchandising standards, and maintaining a positive working environment. The position requires working various shifts, including weekends and holidays, and offers a dynamic environment ensuring First Class Service to customers.

Qualifications

• Minimum one year of retail supervisory/key holder experience.
• Ability to work various shifts in a 7/365 team orientated environment.
• Excellent customer service skills and effective communication in English.

Responsibilities

• Drive sales, service, and operational excellence.
• Coach and train team members during assigned shifts.
• Manage store appearance and execute merchandising standards.

Skills

Customer service excellence

Retail sales experience

Ability to adapt to priorities

Teamwork

Education

High school diploma or equivalency

Job description

Position Description Summary:

Zone Managers are leaders that drive sales, service, and operational excellence in the location. This role is a key to bringing our mission of ensuring First Class Service to our customers and business partners to life. A Zone Manager will perform some coaching/training functions, direct the execution of merchandising standards and provide overall Zone supervision during assigned shifts.

POSITION REQUIREMENTS:

• Demonstrate selling experience in a fast paced, service oriented retail setting
• Demonstrated ability to Greet, Sell and Thank the customer
• Put the customer first at all times
• Provide memorable, highly personalized customer service through needs analyses and product recommendations.
• Offer customers promotional products and services
• Be able to resolve customer service issues and escape as required
• Create and maintain good working relationships with fellow associates
• Maintain store appearance with respect to visual merchandising, housekeeping and maintenance standards
• Efficiently and accurately conduct customer transactions on our POS
• Efficiently and accurately conduct receiving, cycle counts, product returns and transfer transactions, etc. on our handheld
• Efficiently and accurately complete any required process controls (paperwork, etc.)
• Follow company policies and procedures and maintain a safe working environment
• Understands and complies with Cash Handling and Loss Prevention Standard Operating Procedures

POSITION QUALIFICATIONS:

• High school diploma or equivalency required
• Minimum one year of retail supervisory/ key holder experience
• Ability to work various shifts in a 7/365 team orientated environment (4:30am-11pm)
• Excellent customer service skills and an ability to communicate effectively using the English language
• Self-starter able to prioritize and handle various tasks simultaneously
• Ability to adapt to changing priorities and unexpected situations
• Proficiency required in reading, writing, and mathematics
• Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable FAA requirements Department of Transportation requirements
• Computer work, heavy lifting (40 lbs.), long standing periods, climbing lifting, bending, nights or weekend work, based in a store or group of sales associates.
• Able to work varied shifts including weekends, evenings and Stat Holidays.

Paradies Lagardere is an equal opportunity employer, we are committed to diversity, inclusion and accessibility. We welcome all applicants without regard to race, color, religion, gender, national origin, disability or any other protected status. We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experience. The company is committed to offering reasonable accommodations to job applicants with disabilities.