Work@Home Customer Service Representative

HGS; Saskatchewan; Remote; CAD 35,000 - 50,000; Full time

Job summary

A global leader in customer experience management, HGS is seeking a Customer Relations Associate. In this role, you will enhance customer satisfaction by addressing inquiries and providing solutions in a remote environment. Ideal candidates are compassionate and results-oriented, with strong communication skills and a passion for helping others.

Benefits

Flexible scheduling

Career growth opportunities

Employee assistance programs

16+ hours and overtime opportunities

People-focused environment

Qualifications

• Minimum 6 months of customer service experience.
• Excellent English communication skills, oral and written.
• Suitable home workspace with wired internet.

Responsibilities

• Handle billing inquiries and customer needs.
• Document interactions and outcomes accurately.
• Participate in regular coaching sessions.

Skills

Customer service

Communication skills

Problem-solving

Emotional intelligence

Computer savvy

Job description

Your Impact : As a Customer Relations Associate, you’ll work in a collaborative environment focused on making a positive impact on people's day. We provide training to help you become an expert in delivering excellent customer experiences. Your responsibilities include handling billing inquiries, identifying customer needs, addressing concerns, processing payments, and exercising emotional intelligence to enhance customer satisfaction.

1. Communicate with customers via inbound calls regarding billing, payments, services, offers, and service changes.
2. Identify customer needs through active listening, troubleshooting, and product recommendations.
3. Take ownership of customer issues, providing solutions and support.
4. Use multiple systems to research products, services, and solutions.
5. Document interactions and outcomes accurately, creating additional requests if needed.
6. Create a 'WOW' factor with exceptional communication, ownership, and speed.
7. Participate in regular coaching sessions to meet performance goals.

Why choose us?

HGS is a global leader in customer experience management with over 44,000 employees across 7 countries. We aim to make our clients more competitive by providing exceptional experiences. Our people-first philosophy and experience serving over 900 brands make HGS a great place to build your future. Benefits include:

• 16+ hours and overtime opportunities
• Employee assistance programs
• Flexible scheduling
• Career growth opportunities
• A people-focused environment fostering connections and friendships

What we are looking for :

The ideal Customer Care Representative is a product expert and problem solver with a consultative approach. If you're compassionate, energetic, bold, and eager to make an impact, this role is for you. Please note: This position is remote and does not qualify for the Atlantic Immigration Pilot Program or Provincial Nominee Program.

Requirements

• At least 18 years old
• Availability between 7 AM and 12 AM EST, with flexibility
• Minimum 6 months of customer service experience and openness to coaching
• Experience troubleshooting and owning resolutions
• Caring, supportive, friendly, confident, and urgent in interactions
• Computer savvy with multiple monitors
• Results-oriented with the ability to recommend solutions
• Excellent English communication skills, oral and written
• Suitable home workspace with wired internet