(WFM) Workforce Management Analyst

Intact Financial Corporation; Laval; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading financial corporation in Quebec is seeking a Workforce Planning Analyst to drive operational excellence and enhance customer experiences. The role involves ensuring service level objectives are met and spearheading innovative strategies. Candidates should display strong communication skills and a passion for innovation. Bilingualism in French and English is necessary, and this position offers a hybrid work model along with a comprehensive benefits package including a flex pension and wellness programs.

Benefits

Financial rewards program

Employee Share Purchase Plan

Flex pension and benefits package

Flexible work arrangements

Annual wellness account

Dynamic learning ecosystem

Community Impact program

Qualifications

• A passion and vision for innovation and leadership.
• Experience in workforce planning.
• Persuasive communication skills.
• Strong time management skills.
• Bilingualism is required.

Responsibilities

• Ensure service level objectives are met.
• Lead real-time schedule transformation.
• Design innovative strategies to enhance customer satisfaction.
• Generate analyses to drive operational improvement.
• Provide support to users effectively.

Skills

Innovation

Leadership

Communication

Time management

Bilingualism (French/English)

Education

Studies in business, mathematics, or economics

Tools

Technical tools

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

Join a team where collaboration and innovation are at the heart of everything we do. You will play a crucial role in shaping our customers’ experiences and supporting the continued growth of our company and brand. As a Workforce Planning Analyst, you will be a catalyst for operational excellence, and your pivotal role will directly impact our operational partners.

What you'll do here:

• Be the guardian of operational fluidity, ensuring our service level objectives are met and strengthening our image with partners.
• Lead real-time schedule transformation, enabling the team to maximize performance and shine through efficiency.
• Raise our standards by designing innovative strategies to anticipate needs and optimize customer satisfaction.
• Contribute to a culture of collaboration by generating analyses to drive operational improvement.
• Protect and maintain operational harmony by acting as the first point of contact, providing clear and efficient support to users.

What you bring to the table:

• A passion and vision for innovation and leadership, reinforced by your studies in business, mathematics, or economics.
• Experience in workforce planning that demonstrates your ability to be a pillar for the team.
• Proficiency with technical tools as assets to fuel growth and proactivity.
• Persuasive communication and sharp time management skills to thrive in a collaborative environment.
• Bilingualism (French/English) - Need to interact on a regular basis with colleagues across the country.
• No Canadien work experience required, but must have authorization to work in Canada.

Join us so that together we can raise our standards, transform our strategies, and become essential pillars for our partners!

#LI-Hybrid

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-­deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.