VIP Account Manager

FanDuel; Edmonton; On-site; CAD 90,000 - 113,000; Full time

Job summary

A leading gaming company is seeking a VIP Account Manager to coordinate relationships with VIP customers in Alberta. This role involves driving engagement and loyalty through strategic campaigns and collaboration with various teams. The ideal candidate has a background in high-end customer service, possesses strong communication skills, and is knowledgeable about the online gaming industry. Competitive salary and benefits are provided, alongside opportunities for professional growth.

Benefits

Extended medical, vision, and dental coverage

Life insurance

Disability insurance

Retirement program with employer contributions

Paid sick time in accordance with Canadian law

Qualifications

• Minimum 2 years of experience in high-end customer service field preferred.
• Business to Customer sales experience preferred.
• Knowledge of online gaming industry essential.
• Willing and able to work non-traditional business hours.

Responsibilities

• Plan and drive multiple campaigns for VIP satisfaction.
• Liaise with various departments to optimize VIP player journeys.
• Monitor and report on competitive activities for VIP rewards.

Skills

Excellent verbal and written communication skills

Data analytics skills

Customer service experience

Passionate about providing top‑level service

Organizational and planning skills

Job description

Our roster has an opening with your name on it. FanDuel Group is looking to expand its VIP department for our online casino and online sportsbook. We are looking to recruit a VIP Account Manager to help coordinate our relationships with our VIP customers in the Alberta market (Edmonton, Calgary, or Greater Alberta).

As a VIP Key Account Manager, you will report to our Director of VIP for Canada and manage a VIP program which caters to high‑value customers for our Sportsbook and casino products. Your role is to drive KPIs by enhancing engagement, satisfaction, and loyalty for the business, including creation, execution, promotions, events and budget management.

THE GAME PLAN

• Plan and drive multiple campaigns, while maintaining end‑to‑end accountability for partner & VIP satisfaction and overall delivery excellence
• Commercially focused to ensure priorities are driven based on ROI and strategic value
• Liaise with various departments to ensure optimum VIP player journeys and processes
• Work closely with VIP Director, Marketing and Commercial Teams to create, track and report on monthly and quarterly execution plans
• Regular meetings with internal VIP Operations Teams and stakeholders to drive new launches and projects
• Deliver against company responsible gaming protocols
• Develop and track budgets with VIP Team to ensure fair use of player entertainment budgets for retail
• Establish, monitor and report on goals and KPIs
• Champion a book of business with consistent and meaningful outreach
• Monitor and report on competitive activities to ensure the VIP retail rewards program is proactively and positively perceived versus competitor activity
• Provide recommendations for new VIP rewards and implement new program features

THE STATS

• Minimum 2 years of experience in high‑end customer service field preferred
• Excellent verbal and written communication skills
• Business to Customer sales experience preferred
• Experience with and a solid understanding of data analytics; able to identify and recognize trends
• Knowledge of online gaming industry essential
• Passionate about providing top‑level service
• Confident and people‑focused personality
• Strives to meet targets and deadlines
• Excellent organizational and planning skills
• Understanding of marketing processes preferred
• Willing and able to work non‑traditional business hours
• Travel for this role is expected approximately 25% of the time

FanDuel Group is the premier mobile gaming company in the United States and Canada. The company operates a portfolio of leading brands across mobile wagering, including FanDuel Sportsbook, FanDuel Casino, FanDuel Racing, and FanDuel Daily Fantasy Sports. FanDuel Group is a subsidiary of Flutter Entertainment, the world’s largest sports betting and gaming operator, and has a presence across all 50 states, Canada, and Puerto Rico.

PLAYER BENEFITS

This role may offer the following benefits: extended medical, vision, and dental coverage; life insurance; disability insurance; a retirement program with employer contributions; and short‑term or long‑term incentive compensation, including cash bonuses and stock program participation. The role includes 12 holidays and two floating holidays. FanDuel offers paid sick time in accordance with applicable Canadian law.

FanDuel is an equal‑opportunity employer and is committed to providing reasonable accommodations for qualified individuals with disabilities. The company intends to use artificial intelligence in the screening, assessing, and selecting process for this role.

Applicable salary range for this position is $90,000 – $113,000 CAD, which is dependent on a variety of factors including relevant experience, location, business needs and market demand.