VIA Rail Canada Jasper AB Station Agent

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 60,000 - 80,000; Part time

Job summary

Join a forward-thinking company as a Station Attendant in Jasper, where you will be at the forefront of enhancing customer experiences. This seasonal role offers the chance to work in an exciting environment, engaging with travelers and ensuring their needs are met with warmth and professionalism. You will be responsible for guiding passengers, verifying tickets, and handling various tasks that contribute to the smooth operation of the station. With a competitive hourly rate and the opportunity to work in a dynamic team, this position is perfect for those who thrive in a fast-paced setting and are passionate about delivering exceptional service. Apply now to be part of a dedicated team committed to sustainable mobility and customer satisfaction.

Qualifications

• Minimum of one year of customer service experience required.
• Strong communication skills in English and French are essential.

Responsibilities

• Guide passengers and verify tickets while providing excellent customer service.
• Perform general janitorial duties and assist passengers with special needs.

Skills

Customer Service

Communication Skills

Bilingual (English and French)

Ability to Work Under Pressure

Education

High School Diploma

Tools

Motorized Vehicle

Job description

VIA Rail Canada Jasper, AB
$29.99 an hour - Part-time

Job details

Pay: $29.99 an hour
Job type: Part-time
Shift and schedule: Weekends as needed, Holidays
Location: Jasper, AB

Full job description

Reference Number: 690
Status: Permanent - Part-time
Annual Salary / Hourly Rate: $29.99/h
Number of positions to be filled: 4
Application Deadline: 05/06/2025

Did you know that VIA Rail is carrying out ambitious projects to modernize its services and infrastructure? From our new ultramodern train fleet to ongoing improvement of our infrastructure, we’re building the future of transportation in Canada. Working for VIA Rail is being a part of a collective effort in sustainable mobility.

VIA Rail Canada Inc. is currently seeking a Station Attendant in Jasper. Your definition of giving excellent customer service is warmly greeting people and answering their needs with diligence, efficiency, and heartfelt appreciation for their business.

You will guide passengers in the station or on the platform accordingly and you will also:

1. verify tickets
2. make announcements and provide information on train arrivals, departures as well as delays
3. assist passengers with special needs
4. perform general janitorial duties in and outside the station

Here are a few other tasks you will be responsible for:

1. manipulate baggage, packages or other items such as sports equipment
2. work outdoors in all climatic conditions
3. operate a motorized vehicle in narrow areas
4. load supplies aboard the train

If routine is not your “cup of tea”, you like challenges and can thrive under pressure, you will connect with our customer service teams. Satisfying customers tactfully always prevails over occasional irritants and unpleasant situations.

Welcome to people with experience in tourism, hospitality or airline companies!

Some important details about the job:

SEASONAL POSITION: From April to October with possibility of being called back for the Holiday Season or/and the following year.

SCHEDULE: You are available to work on:

1. variable schedule including weekends and holidays (with a minimum guarantee of 20 hours)
2. shifts varying between 4 and 8 hours a day (beginning as early as 6:00 am and ending as late as 8:00 pm)

SALARY: once position obtained: $29.99/hour

You are well-suited for this challenge if you:

1. have a strong ability to communicate with a smile, both in English and French
2. possess a High School Diploma
3. have a minimum of one year of customer service experience
4. possess a valid driver’s license
5. must be physically able to manipulate, on a repetitive basis, items weighing up to 23kg

Benefit from a complete and competitive salary and benefits package in a safe work environment. Above all, you will find kindred spirits committed to teamwork and quality in the pursuit of excellence in customer service.

Come aboard and apply now!

#VIASYND

At VIA Rail, we are proud to be an employment-equity employer and we strive to form teams that reflect the diversity of Canadian society. We aim to remove barriers to employment accessibility and aspire to provide an inclusive and equitable work environment where everyone is valued, regardless of their identity or differences, to enable them to reach their full potential.

If you need assistance in making the recruitment process or the position you are applying for more accessible, please let us know. Alternate arrangements may be offered to individuals who request them at any stage of the recruitment process. All information received in relation to arrangements will be kept confidential.

Note that we will only contact those who are selected for an interview. Join our 3,000 other employees in helping provide Canadians with a safe, accessible, environmentally sustainable way to travel!