User Support Technician

108 ideaspace inc.; Toronto; On-site; CAD 30,000 - 60,000; Full time

Job summary

A technology solutions firm in Toronto, Ontario is seeking a Full-Time Technical Support Specialist. The role involves providing on-site assistance to users experiencing difficulties with computer systems. Candidates should have a college diploma in a related field, along with relevant technical experience. Responsibilities include troubleshooting, consulting manuals for solutions, and maintaining logs for future reference. The position offers an hourly wage of $36.00 for 35 to 40 hours per week, focusing on teamwork and client satisfaction.

Qualifications

• 1 to 2 years of experience in a technical support role.
• Able to provide advice and training to users.
• Experience in networking and troubleshooting.

Responsibilities

• Respond to users experiencing difficulties with computer.
• Consult user guides and technical manuals.
• Collect, organize and maintain a problems and solutions log.
• Provide business systems and network support.

Skills

Accurate

Client focus

Initiative

Organized

Team player

Ability to multitask

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Tools

MS Office

MS Windows

Messaging software

File management software

Security software

Networking software

Networking hardware

Servers

Desktop applications

Wireless networks

Job description

Job details

• Salary 36.00 hourly / 35 to 40 hours per week
• Terms of employment Permanent employment Full time
• Morning, Day, Evening
• Starts as soon as possible
• Source Job Bank #3505804

Overview

Languages

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

1 year to less than 2 years

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service

Experience and specialization

Computer and technology knowledge

• Networking software
• Networking hardware
• Intranet
• Internet
• Servers
• Desktop applications
• File management software
• Security software
• Communication software
• MS Office
• MS Windows
• Wireless networks

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure

Personal suitability

• Accurate
• Client focus
• Initiative
• Organized
• Team player
• Ability to multitask

Who can apply for this job?

The employer accepts applications from:

• Canadian citizens and permanent or temporary residents of Canada
• other candidates, with or without a valid Canadian work permit

Advertised until

2026-03-03

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.