User Support Technician

Auctria; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A reputable information services firm in Ottawa is looking for a full-time technical support specialist. This permanent role requires 1-2 years of experience providing support in a fast-paced environment. Responsibilities include reporting on system performance, assisting users with difficulties, and providing effective training and customer service. Applicants must be Canadian citizens or residents or have a valid Canadian work permit. This position begins as soon as possible and requires work on-site only.

Qualifications

• 1 year to less than 2 years of experience in technical support.

Responsibilities

• Report on the performance of computer systems and networks.
• Respond to users experiencing difficulties with computers.
• Consult user guides and technical manuals to implement solutions.
• Provide training to users in response to identified difficulties.
• Collect and maintain a problems and solutions log.
• Provide business systems and Internet support to users.
• Deliver excellent customer service.

Skills

Client focus

Efficient interpersonal skills

Judgement

Organized

Team player

Ability to multitask

Time management

Education

College/CEGEP

Job description

Posted on January 21, 2026 by a licensed third-party for Employer details Auctria

You have successfully applied for this job through Job Bank!

Job details

• Salary 36.00 hourly / 30 hours per week
• Terms of employment Permanent employment Full time
• Starts as soon as possible
• Source Job Bank #3489015

Education

• College/CEGEP

Experience

1 year to less than 2 years

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Provide customer service

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure

Personal suitability

• Client focus
• Efficient interpersonal skills
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management

Who can apply for this job?

The employer accepts applications from:

• Canadian citizens and permanent or temporary residents of Canada
• other candidates, with or without a valid Canadian work permit

Advertised until

2026-02-11

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.

Report a problem with this job posting

Any fields marked with an asterisk ( * ) are required.

Auctria

• Information and cultural industries
• 1job posting advertised
• Medium-sized business(between 5 and 100 employees)