user support technician

Government of Canada; Edmonton; On-site; CAD 40,000 - 60,000; Full time

Job summary

A government organization in Canada is looking for a technical support analyst to assist users with computer-related difficulties. This position requires 1 to 2 years of experience in a fast-paced environment. Key responsibilities include responding to user issues, maintaining a solutions log, and setting up equipment. The role is on-site with a strong focus on client satisfaction and attention to detail. Interested candidates should have a college education and a proven ability to work collaboratively.

Qualifications

• Must have 1 year to less than 2 years of experience in technical support.
• Ability to create and maintain a log of problems and solutions.

Responsibilities

• Respond to users experiencing difficulties with computer.
• Consult user guides and technical manuals for solutions.
• Set up equipment for employee use including installation of operating systems.

Skills

Attention to detail

Client focus

Organized

Team player

Education

College/CEGEP

Job description

Overview Languages

English

Education

• College/CEGEP

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Additional information Work conditions and physical capabilities

• Fast-paced environment
• Repetitive tasks
• Attention to detail

Personal suitability

• Client focus
• Organized
• Team player