User Support Technician

Tamarack Computers; Carstairs; On-site; CAD 30,000 - 60,000; Full time

Job summary

A local IT support company in Carstairs, Alberta is seeking a motivated individual to provide technical support to clients. The role involves consulting technical manuals, setting up equipment, and resolving user issues. Qualified candidates will have strong knowledge in networking software and hardware, alongside IT technical skills. Permanent employment is offered with a competitive wage of $48.00 hourly for 30 hours per week. Own transportation is necessary, and candidates should be bondable.

Benefits

Life insurance

Disability benefits

Registered Retirement Savings Plan (RRSP)

Qualifications

• Experience in a call center environment is preferred.
• Candidates must have basic security clearance and be bondable.
• Successful candidates should have problem-solving skills and be able to multitask.

Responsibilities

• Provide technical support by responding to user issues and inquiries.
• Consult technical manuals and documentation to resolve problems.
• Set up and install hardware and software for users.

Skills

Information Technology Infrastructure Library (ITIL)

Networking software

Networking hardware

MS Office

MS Windows

Communication software

Mac OS

Word processing software

Desktop applications

Google Docs

Job description

Job details

• Salary 48.00 hourly / 30 hours per week
• Terms of employment Permanent employment Full time

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Computer hardware or software retailer/wholesaler
• Office building
• Private sector

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service

Supervision

• 1 to 2 people

Computer and technology knowledge

• Information Technology Infrastructure Library (ITIL)
• iOS
• MAC
• Networking software
• Networking hardware
• Networking security
• Servers
• Desktop applications
• Word processing software
• Presentation software
• Communication software
• Image editing software
• Desktop publishing software
• Mac OS
• MS Active Directory
• MS Office
• MS Windows
• SharePoint
• Spreadsheet
• Google Docs

Type of experience

• Call centre

Security and safety

• Bondable
• Basic security clearance
• Criminal record check

Transportation/travel information

• Own transportation
• Own vehicle
• Vehicle supplied by employer
• Willing to travel
• Willing to travel regularly
• Valid driver's licence
• Travel expenses paid by employer
• Public transportation is available

Work conditions and physical capabilities

• Work under pressure
• Combination of sitting, standing, walking
• Bending, crouching, kneeling

Own tools/equipment

• Internet access

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Disability benefits
• Life insurance
• Registered Retirement Savings Plan (RRSP)

Who can apply for this job?

The employer accepts applications from:

• Canadian citizens and permanent or temporary residents of Canada
• other candidates, with or without a valid Canadian work permit

Advertised until

2026-02-04