Underwriting Assistant

Aviva; Toronto; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

A leading insurance provider is seeking a Commercial Lines Underwriting Assistant in Toronto to support underwriters by processing commercial policies and managing workflows. This role has a hybrid work model, requiring 50% in-office presence. Candidates should possess post-secondary education and ideally 2+ years of experience in insurance or finance. Strong communication and organizational skills are essential. The salary ranges from $45,000 to $60,000, accompanied by a competitive rewards package and excellent career development opportunities.

Benefits

Annual bonus eligibility

Retirement savings plan

Health benefits

Competitive vacation package

Career development opportunities

Corporate wellness programs

Qualifications

• Post-secondary education combined with solid office experience.
• 2+ years in commercial insurance or finance, with detail-oriented approach.
• Ability to work independently while managing multiple responsibilities.

Responsibilities

• Organize and administer policies related to risk analysis.
• Support underwriters with commercial policies and transactions.
• Collaborate across teams for broker relations and resolution.

Skills

Attention to detail

Time management

Communication skills

Proficiency with MS Office

Education

Post-secondary education (degree or diploma)

Tools

MS Teams

Adobe Acrobat Pro

RTM and SFDC systems

Job description

Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The Opportunity

Join our Corporate & Specialty Risk department as a Commercial Lines Underwriting Assistant and become part of a team that’s passionate about making a difference. In this role, you’ll be an integral part of our underwriting team—professionals who think bigger, aim higher, and deliver exceptional results for our customers every day. This is your chance to grow as a valued team member while building a rewarding underwriting career.

You’ll support underwriters by organizing and administering policies and procedures related to risk analysis and selection. As part of an engaged underwriting services team, you’ll deliver timely, efficient solutions that enhance workflows and contribute to underwriting profitability. You’ll process commercial policies and transactions accurately and within your authority, for both new and renewal business. With strong financial literacy and communication skills, you’ll collaborate across teams, support broker relations, and assist in resolving broker billing discrepancies.

This role follows a hybrid work model, requiring 50% in-office presence, with mandatory attendance every Tuesday at our First Canadian Place office in downtown Toronto.

What you’ll do

• Working both collaboratively and autonomously while ensuring deadlines are met as part of a remote team is critical to the success of this role.

• Triaging, logging and clearing large commercial submissions in collaboration with underwriters, processing declinatures, preparation of risk analysis reports including cross border documents and completing electronic filing of underwriting documents.

• Searching for information relevant to the underwriting function and providing letters of experience, insurance binders and other documents as required for underwriting and broker partners within delegated authority on behalf of the underwriter.

• Applying judgement, generate and review select underwriting reports and take required action based on authority.

• Responding and answering internal, external and broker service requests professionally and promptly including following up on information needed from brokers on behalf of underwriting.

• Data entry in RTM and SFDC systems while updating automated and manual tracking documents.

• Collaborating with internal Aviva/GCS stakeholders, automated and manual issuance of policy documents.

• Timely reconciliation of financial discrepancies working collaboratively and effectively with Aviva/GCS Stakeholders.

• Review account information, communicate changes with accounts and confirm policy information accurately and timely.

• Produce reports, information summaries and special projects as required.

What you’ll bring

• Post-secondary education (degree, diploma, or relevant accreditation) combined with solid office experience.

• Ideally, 2+ years of commercial insurance or finance experience in an administrative or support role, with exceptional attention to detail and accuracy, plus strong time-management skills in an underwriting or finance environment.

• Comfortable working independently while remaining accountable to multiple teams and delivering on responsibilities with confidence.

• Excellent proficiency with web and DOS-based systems, databases, and advanced knowledge of MS Teams, Adobe Acrobat Pro, and Microsoft Office Suite.

• Outstanding communication skills, with the ability to engage effectively at all levels—both internally and externally.

• Superior organizational skills and the ability to manage workflow accurately and efficiently without constant supervision.

• Flexible and able to prioritize and re-prioritize tasks in a fast-paced, high-volume environment while maintaining accuracy and composure.

• Committed to self-development and eager to learn, with a genuine interest in building a career in the commercial insurance space.

What makes you stand out

• Bilingual in English and French.

What you’ll get

• The salary band for this position ranges from $45,000 to $60,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

• Hybrid flexible work model.

• Outstanding career development opportunities.

• We’ll support your professional development education.

• Competitive vacation package with the option to purchase 5 extra days off per year.

• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.

• Corporate wellness programs to support our employees’ physical and mental health.

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.