Trauma‑Informed Shelter Support Specialist (Weekend & Night)

EmergencyMD; Hamilton; On-site; CAD 45,000 - 55,000; Full time

Job summary

A community-focused non-profit organization in Hamilton, Ontario, is seeking a dedicated candidate for a role emphasizing support for vulnerable individuals. The ideal applicant should have a post-secondary education in a related field and demonstrate excellent communication, interpersonal, and conflict resolution skills. Responsibilities include direct client contact, maintaining a caseload, and working within an anti-racist framework. The role offers a supportive work environment and opportunities for professional development.

Benefits

Support for continuing education

Employee Assistance Program (EAP)

Staff recognition programs

Positive work atmosphere

Qualifications

• Knowledge of issues related to gender-based violence, trauma, homelessness, and mental health.
• Experience supporting personalized counseling plans.
• Fluency in a language in addition to English is an asset.

Responsibilities

• Provide direct client contact for shelter services.
• Carry a caseload and maintain a client-centered approach.
• Work within a trauma-informed and anti-oppressive framework.

Skills

Professionalism

Excellent communication skills

Interpersonal skills

Conflict resolution skills

Computer literacy (Word, Excel)

Education

Post-secondary education in a social service/related field

Job description

A community-focused non-profit organization in Hamilton, Ontario, is seeking a dedicated candidate for a role emphasizing support for vulnerable individuals. The ideal applicant should have a post-secondary education in a related field and demonstrate excellent communication, interpersonal, and conflict resolution skills. Responsibilities include direct client contact, maintaining a caseload, and working within an anti-racist framework. The role offers a supportive work environment and opportunities for professional development.