Trainee Operations Manager – Unity Healthcare

Suffolk GP Federation; Landseer; On-site; CAD 55,000 - 65,000; Full time

Job summary

A community interest company in healthcare is seeking a Trainee Operations Manager to assist in managing clinical operations and support team members. Candidates should have experience in administrative roles within General Practice and strong attention to detail. This full-time role promotes learning with opportunities for professional development.

Benefits

Flexible working arrangements

Personal development opportunities

Cycle to work scheme

Competitive salary

27 days holiday plus bank holidays

Qualifications

• Previous experience in General Practice or administrative role is ideal.
• Excellent attention to detail and accuracy in work.
• Ability to thrive in busy environments.

Responsibilities

• Assist with managing clinical appointment systems.
• Support people management across all sites.
• Participate in project management for unity-wide initiatives.
• Assist with reporting quality and performance data.

Skills

Attention to detail

Customer service experience

Ability to work in busy environments

Willingness to learn

Education

Level 5/6 qualification in management

Job description

We have a unique and exciting opportunity for a Trainee Operations Manager to join Unity Healthcare GP Practice based at the Unity Healthcare Hub.

This exciting opening has come about following a review of the Practice’s management structure after the successful launch of the Unity Healthcare Hub.

Unity’s new Hub model is a transformative approach designed to enhance patient care and staff well-being. It allows us to address the limitations of physical clinical space by providing dedicated clinical office space where patient contact is managed remotely through triage and consultations. Face-to-face appointments continue at our three existing sites (Haverhill, Long Melford, Lavenham).

We are also making a significant investment in a new, larger management structure in order to meet Unity’s 2028 vision which includes:

• Embedded in our local community especially INTs with close partnership with WSFT.
• An enlarged senior leadership team drawn from across all clinical groups and managers
• A ‘reimagined’ working environment and workflow which addresses current challenges and is attractive to work in
• The most advanced user of technology in Suffolk general practice
• A practice where individuals come to work, learn and then move on to share Unity’s vision.

This post comes with training in the day-to-day operation across the Unity Healthcare sites, working closely with the Site Operations Managers and the Unity Practice Manager. The postholder will have exposure to and delegated responsibility of line management of the site reception, clinical and admin teams. The Trainee Operations Manager will work towards a level 5/6 qualification in management, depending on the post holder.

What is the role?

• You will assist with the smooth running of the site which includes managing the clinical appointment system, ensuring consistent staff cover and supporting team members with queries
• You will be involved with the people management at all sites.
• You will support with project management/implementation of Unity wide initiatives
• You will assist with reporting the quality and performance of the practice site.
• You will work towards a level 5/6 qualification in management

Unity Healthcare is run by Suffolk GP Federation. We are a not-for-profit, community interest company and our main purpose is to support Primary Care across Suffolk, including support with working collaboratively and at scale. We also deliver a portfolio of NHS services across Suffolk and North East Essex, including Podiatry, Ultrasound, Diabetes, as well as Urgent Care Services including the Out of Hours face-to-face Service in Suffolk.

Is it for me?

• You will ideally have previous experience working within General Practice, in an administrative or customer-facing role
• You will have excellent attention to detail and ability to check and re-check work to ensure high levels of accuracy
• You will strive in busy working environments
• To succeed in this role you will be enthusiastic and willing to learn

Contract type:

Full time: 37.5 hours per week, with usual working days of Monday – Friday. Hours to be discussed at interview.

What we can offer you:

• A strong ethos of flexible working, to help us maintain (or reclaim) that work/life balance.
• Innovative teams who strive in forward thinking, with a voice that is heard.
• A visible and supportive management team, with operational support that ‘get it’
• Excellent IT teams & support giving us first class equipment and ‘no wait’ responses
• A commitment to personal development, training, and leadership opportunities, with service-managed training budgets
• Cycle to work scheme
• Death in service cover
• Competitive salaries with annual benchmarking
• 27 days holiday (plus bank holidays) on starting, rising to 29 days (plus bank holidays) after 5 years’ service
• Blue light card employer – Access to the discount service with thousands of discounts online and on the high street.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Interested? Have questions? Just wondering? Please get in touch with Laura Lyons, Practice Service Manager – [e-mail]