Territory Manager - Edmonton, AB

Shell; Edmonton; Hybrid; CAD 70,000 - 85,000; Full time

Job summary

A major energy company is looking for a Territory Manager to manage retail relationships and deliver key performance indicators for sales and profitability in Edmonton, Canada. The role involves extensive fieldwork to support retailers while ensuring compliance with safety standards. Ideal candidates will have at least 3 years of experience in a similar role, a customer-centric approach, and the ability to navigate a fast-paced, dynamic environment. The company offers flexible working arrangements and a competitive salary.

Benefits

Flexible working hours

Paid parental leave

Career progression opportunities

Qualifications

• 3+ years’ experience as a Territory Manager.
• Convenience retail experience preferred.
• Ability to respond quickly to changing priorities.

Responsibilities

• Manage relationship between Shell and retail partners.
• Deliver KPIs for sales, profitability, and operational excellence.
• Foster a safety-first culture at site operations.

Skills

Customer-centric mindset

Results-driven approach

Commercial acumen

Ability to multitask

High mobility

Education

Bachelor’s degree

Job description

What’s The Role

Shell is seeking a Territory Manager (TM), one of the most exciting and fulfilling roles within Shell Mobility (formerly Shell Retail). As a TM, you will be part of the Mobility Sales and Operations team, managing a group of Retailers within a defined geographic territory. On average, the territory will consist of 15–25 service stations.

We are looking for a customer‑centric, passionate, and results‑driven individual who embodies Shell’s values and principles every day.

As a Territory Manager, you will be responsible for managing the relationship between Shell Canada and Retail Business Partners at the site or cluster level. You will enable the delivery of key performance indicators (KPIs) for sales, profitability, and operational excellence within the territory by coaching and counselling Retail Business Partners. You will ensure that fuel, convenience retail, and car wash strategies and tactics are executed flawlessly, ethically, and safely each day.

This role is accountable for planning and delivering the financial performance of the territory, including oversight of Shell‑owned Convenience Retail (CR) stock, car wash performance, and fuel margin, volume, and pricing at your sites. The role also ensures compliance with HSSE requirements at all locations.

This exciting position is instrumental in developing high‑potential talent within the Mobility organization. In this role, you will build strong stakeholder management and business development competencies.

In addition, this position is based in Edmonton, Alberta, and is home‑based. It may require travel to sites outside the Greater Edmonton Area, including occasional overnight stays. The role also requires flexibility and availability for emergencies outside normal working hours. We are looking for someone who can multitask and thrive in a fast‑paced environment.

Accountabilities

• Embody and support the organization’s journey towards our Goal Zero Ambition including no harm and no leaks across all our operations.
• Review and manage site level performance, identify gaps, and implement action plans to deliver results.
• Spend a substantial amount of time in the field for Retailer collaboration and coaching on execution of processes and programs.
• Ensure that Retailers use the tools and processes available to help grow the business and deliver an exceptional customer journey.
• Ensure proper execution of the Shell Customer Value Proposition (Marketing, HSSE, Loyalty and Convenience Retail) at each site including consistent delivery of the Shell Customer Commitment.
• Lead Retailer Recruitment and Selection efforts to support the development of a robust Retailer pipeline.
• Foster a Safety‑First Culture at site operations by coaching and counseling Retailer to follow proper HSSE protocols in day‑to‑day operations.
• Maximize profitability by increasing year‑on‑year sales of all categories and growing higher‑margin Convenience Retail categories, leveraging Convenience Retail Inventory Ownership, and minimizing controllable costs through excellent execution of the 4Ps (Product, Price, Placement, Promotion) and customer service at all locations.

What You Bring

• Must have legal authorization to work in Canada on a full‑time basis for anyone other than current employer.
• Bachelor’s degree is preferred.
• At least 3 years’ work experience in a Territory Manager role.
• Must be a proactive, results‑driven professional with a proven track record of delivering strong performance and demonstrating solid commercial acumen.
• Convenience retail experience is an important asset, including strong understanding of convenience retail operational processes with a solid level of 4P execution.
• Ability to approach activities with a learner mindset.
• Ability to respond quickly to changing priorities and multiple parallel activities.
• High mobility and existing driver’s license.

If you don’t see yourself fully reflected in every job requirement listed in the posting above, we still encourage you to reach out and apply. Research has shown that women & those from under‑represented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive, and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.

What We Offer

• Progress as a person as we work on innovative projects together.
• Continuously grow the transferable skills you need to get ahead.
• Work at the forefront of technology, trends, and practices.
• Collaborate with experienced colleagues with unique expertise.
• Achieve your balance in a values‑led culture that encourages you to be the best version of yourself.
• Benefit from flexible working hours, and the possibility of remote/mobile working.
• Perform at your best with a competitive starting salary and annual performance‑related salary increase; our pay and benefits packages are among the best in the world.
• Take advantage of paid parental leave, including for non‑birthing parents.
• Join an organization working to become one of the most diverse and inclusive in the world.
• We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
• Grow as you progress through diverse career opportunities in national and international teams.
• Gain access to a wide range of training and development programs.

We’d like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we’re working towards that goal.

Shell in Canada

Shell Canada is part of a global group of energy and petrochemicals companies with more than 70 countries and has been operating in Canada since 1911.

Shell Canada is one of the few truly integrated energy companies in Canada with all of Shell’s global businesses represented, including upstream, integrated gas, downstream, and renewables and energy solutions. That means we do everything from exploration, gas production, refining and manufacturing, to providing fuels and developing energy solutions for our customers.

At a glance, our businesses and projects in Canada include:

• Joint Venture Partner (40%) with LNG Canada which will export Canadian natural gas to Asian markets.
• Shale gas and liquids assets in Alberta and British Columbia.
• A network of 1,400 retail stations across Canada.
• The Scotford Complex in Alberta, includes an upgrader, chemicals plant and is home to the Quest carbon capture and storage facility.
• The Sarnia Manufacturing Centre refinery in Ontario.
• Investments in renewables and energy solutions, including EV charging, hydrogen, and biofuels.
• 15 Shell‑owned distribution terminals, three of which have marine operations.
• Shell Aviation Canada delivers across a network of 27 airport fixed‑based operations and airport consortiums, from coast to coast. Shell Aviation provides 1.7 billion liters of high‑quality fuel annually in Canada and offers reliable and safe into‑plane delivery.
• Strong sulfur and lubricants businesses as well as an innovative Supply and Trading business.