Temporary Sales Support Associate

Tapestry; Montreal; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading fashion retailer in Montreal is seeking a Sales Support Associate to blend customer service with inventory management. Responsibilities include greeting customers, maintaining POS accuracy, receiving shipments, and supporting sales floor activities. Ideal candidates will have 1-3 years of retail experience and a flexible schedule.

Qualifications

• 1-3 years retail experience, preferably in luxury retail.
• Ability to work in a fast-paced environment.
• Flexible schedule, including nights and weekends.

Responsibilities

• Greet customers and maintain POS accuracy.
• Receive shipments and manage stock organization.
• Support sales floor activities and respond to customer requests.

Skills

Customer service

Inventory management

Sales support

Communication

Education

High school diploma

College degree

Tools

Cash register systems

Computer skills

Mobile POS

Job description

Overview

The Sales Support Associate plays a key role in store success, blending customer service with inventory and sales floor support.

Responsibilities

• Cash Wrap: Greet customers, capture contacts, maintain POS accuracy, organize wrap, suggest add‑ons, earn repeat visits, represent Coach brand.
• Stockroom/Warehouse: Receive shipments, scan cartons, notify management, process transfers, clean and organize stock space, shift product, track inventory, conduct cycle counts, support loss prevention.
• Sales Floor: Analyze floor replenishment, restock zones, execute visual merchandising, support floor activities, communicate pricing and stock information, maintain housekeeping, respond to customer requests, partner with sales team or management.

Competencies

• Drive For Results – exceed goals, top performer, bottom line oriented.
• Customer Focus – meet expectations, use customer data, build trust.
• Creativity – generate unique ideas, connect unrelated notions, original brainstorming.
• Interpersonal Savvy – relate to all people, build rapport, diffuse high tension.
• Learning on The Fly – quick learner, change adaptable, experiment solution seeker.
• Perseverance – energy, drive, finish tasks, resist setbacks.
• Dealing with Ambiguity – handle change, act without full picture, risk comfortable.

Additional Requirements

• Experience: 1‑3 years retail experience (cashier/stock/sales), luxury retail environment preferred, fashion trend knowledge.
• Education: High school diploma or equivalent; college degree preferred.
• Technical: Cash register systems, computer skills, iPad/laptop, mobile POS, walkie talkie, price sheet reading.
• Physical: Fast pace, customer and team communication, maneuver sales floor/shelves/stock room, climb/bend/kneel, lift up to 25 lbs routinely, lift up to 50 lbs for shipments.
• Schedule: Flexible work, nights, weekends, holidays, retail peak days.

Legal EEO Statement

Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other protected basis prohibited by law.