Temporary Associate

MCARTHURGLEN; Vancouver; On-site; CAD 40,000 - 50,000; Full time

Job summary

A luxury retail company in Vancouver is seeking a Client & Service Expert who will excel in achieving sales goals and providing outstanding customer service. The ideal candidate will have professional selling skills, preferably with experience in luxury goods, and must work well in a team. Responsibilities include executing operational tasks and ensuring an exemplary customer experience. This role requires flexibility to work evenings and weekends.

Qualifications

• Prior luxury goods experience preferred.
• Available to work store schedule, including evenings and weekends.
• Able to safely lift boxes up to 40 pounds.

Responsibilities

• Achieves individual sales goals.
• Responsible for ensuring exemplary customer service.
• Execute operational tasks as per company directives.

Skills

Professional selling skills

Exceptional interpersonal skills

Ability to multi-task

Teamwork

Education

Bachelor's degree in related field

Job description

The successful individual will leverage their proficiency in retail to...

Client & Service Expert

• Achieves individual sales goals.
• Develops strong product knowledge across all categories.
• Responsible for ensuring exemplary customer service by delivering the ultimate kate spade Experience.
• Able to develop a personal connection with guests through effective use of the selling skills.

Building Brand Equity

• Understand and communicate the kate spade new york aesthetic, brand philosophy and lifestyle to the customer.
• Demonstrate interest and ability to work as part of a team.

Operational Excellence

• Execute operational tasks as per company directives.
• Accurately processes all POS transactions.
• Adhere to and apply visual directives, ensure that store standards are executed daily.

The accomplished individual will possess...

• Professional selling skills and exceptional interpersonal skills
• Prior luxury goods experience preferred
• Proactive ability to multi-task and prioritize
• Works well in a team environment

An outstanding professional will have...

• Bachelor's degree in related field preferred

Physical requirements

• Available to work store schedule, as needed, including evenings and weekends
• Standing for extended periods of time
• Able to safely lift boxes up to 40 pounds
• Comfortable climbing ladders

Our Competencies for All Employees

• Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks.