Technician, Field Service

AVI-SPL; Markham; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading AV solutions company is seeking a Field Service Technician in Markham, Canada. The role involves providing exceptional on-site support, performing preventative maintenance on AV equipment, and ensuring customer satisfaction. Candidates should have experience in audiovisual integration, along with a high school diploma. Skills in communication, project management, and the ability to operate tools safely are required. This position offers a flexible work schedule, including after-hours when necessary.

Qualifications

• 1-3 years of audiovisual integration experience preferred.
• Valid Driver’s License and clean Driver's Abstract required.

Responsibilities

• Provide on-site service support for customers.
• Perform preventative maintenance on AV equipment.
• Setup and troubleshoot video conferencing systems.

Skills

Effective communication

Tool usage

Project management

Basic computer knowledge

Soldering & crimping

Education

High School Diploma or equivalent

Formal education in Electronics

Tools

AMX

Crestron

Extron AV

Job description

Toronto
2 Gough Rd
Markham, ON L3R6E8, CAN

Job Summary

The AVI‑SPL Field Service Technician will work in partnership with the Global Helpdesk to provide Service support for customers at on‑site locations with the end goals of restoring functionality to our customers’ assets while delivering a world‑class Customer Service experience.

Essential Duties and Responsibilities

• Read and interpret electronic schematics and architectural blueprints
• Perform preventative maintenance visits to help maintain a stable client‑based system
• Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans
• Take responsibility to accurately complete job documentation as needed
• Field installation of control programs (AMX / Crestron/Firmware) – upload and download capability
• Field service support of networked devices (Routers, IP Protocols, etc.)
• Perform service tasks in a timely and quality conscious manner including but not limited to: pulling cable, installing connectors, mounting projectors and hanging ceiling mounts
• Provide necessary training and support for next level service technicians
• Provide end‑user client training as needed
• Adhere to and understand health and safety standards for all phases of the job
• Setup and troubleshoot various video codecs/video teleconferencing systems
• Travel to various job sites required
• Other duties assigned as needed

Skills and Abilities

• Effectively communicate with employees, customers and colleagues
• Ability to use hand and power tools in a safe and efficient manner
• Ability to work and think independently and ensuring to meet deadlines
• Basic computer knowledge
• Knowledge of basic signal flow for audio, video and control
• Ability to manage small to medium projects
• Ability to solder & crimp connectors
• Valid Driver’s License and a clean Driver's Abstract that meets AVI‑SPL driving standards

Education and/or Experience

• Minimum of 1 – 3 years of audiovisual integration experience preferred
• Formal education in Electronics or related field preferred
• Minimum of a High School Diploma or equivalent preferred
• Preferred external training:
  • Avixa (InfoComm) Quick Start to the Audio‑Visual Industry
  • Avixa (InfoComm) CTS General Certification
  • AMX Intro to Networking for AV Professionals
  • Crestron Professional Installation
  • Extron AV Associate Certification

Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment and can occasionally be required to drive to client sites. Because many of our clients are requesting that all employees working on their site be fully vaccinated for COVID‑19 and the current concerns of having our team in the office in a safe manner, we will require proof of vaccination prior to any employee coming onboard.

Physical Requirements

• The employee must be able to lift and/or move up to 60 pounds, be able to climb ladders up to 20 feet tall and be able to work in small spaces and on uneven surfaces. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.

Direct Reports

This position does not have direct reports.

Work Hours

40 hours - Mon – Fri, be flexible to work after hours and weekends when required. AVI‑SPL reserves the right to alter work hours and work location as deem necessary.

Equal Opportunity Employer

AVI‑SPL is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal or provincial Human Rights law.