Technical Writer

Releady; Toronto; Hybrid; CAD 75,000 - 100,000; Full time

Job summary

A financial services company in Toronto is seeking an experienced Technical Writer to support the Operational Risk Policy function. This role entails writing, reviewing, and uplifting policy documentation to meet regulatory standards, requiring over 8 years of financial services experience and strong policy-writing skills. The successful candidate will need to interpret complex risk concepts clearly for stakeholders. This position offers a hybrid work model with flexible in-office days.

Qualifications

• 8+ years of experience within financial services or banking.
• 8+ years writing policy documentation in regulated organizations.
• Strong understanding of Operational Risk Management concepts.
• Proven ability to revise and remediate complex policy documents.
• Exceptional written communication skills and attention to detail.

Responsibilities

• Support the remediation of Operational Risk Policy documentation.
• Review and map existing policy documents.
• Write operational risk policy documentation from scratch.
• Uplift existing frameworks to meet updated expectations.
• Ensure documentation aligns with Operational Risk Management principles.
• Collaborate with risk teams and stakeholders for validation.
• Identify gaps and inconsistencies within existing policies.
• Maintain documentation quality and traceability.

Skills

Policy documentation writing

Operational Risk Management

Attention to detail

Written communication

Education

Post-secondary degree in Business, Risk, Finance, or Communications

Job description

OVERVIEW

We are seeking an experienced Technical Writer to support the Operational Risk Policy function through the remediation, uplift, and development of enterprise-level policy documentation. This role will play a critical part in aligning existing operational risk policies with current client’s standards, regulatory expectations, and internal frameworks.

The successful candidate will bring deep financial services experience, strong policy-writing expertise, and a solid understanding of Operational Risk Management. This role requires the ability to interpret complex risk concepts and translate them into clear, consistent, and compliant policy documentation for enterprise stakeholders.

Location: Toronto, ON (Hybrid – 2 days in office, flexible)
Contract Length: 6 Months
Hours: 9:00 AM – 5:00 PM EST

RESPONSIBILITIES

• Support the remediation of Operational Risk Policy documentation across the enterprise.
• Review, assess, and map existing policy documents to current client policies, standards, and frameworks.
• Write operational risk policy documentation from scratch where required.
• Uplift existing framework and policy documents to meet updated regulatory, governance, and enterprise expectations.
• Ensure documentation is clear, consistent, and aligned with Operational Risk Management principles.
• Partner with risk teams, stakeholders, and subject matter experts to validate accuracy and intent of documentation.
• Identify gaps, inconsistencies, and improvement opportunities within existing policy materials.
• Maintain high standards of documentation quality, structure, and traceability within a regulated environment.

QUALIFICATIONS

Must Haves

• 8+ years of experience within financial services or banking environments.
• 8+ years of experience writing policy documentation and end-user documentation in regulated organizations.
• Strong understanding of Operational Risk Management concepts, frameworks, and governance.
• Proven ability to review, revise, and remediate complex policy documents with precision and clarity.
• Exceptional written communication skills and attention to detail.

Nice to Haves

• Experience supporting policy remediation and policy uplift initiatives.
• Background working with Top 5 financial institutions.
• Familiarity with enterprise risk, compliance, or control frameworks.

EDUCATION

• Post‑secondary degree required (Business, Risk, Finance, Communications, or related discipline preferred).

NOTES FOR APPLICANTS

• Resumes must clearly demonstrate prior financial services experience, including policy or risk documentation exposure.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other non‑merit factor. We are committed to creating a diverse and inclusive environment for all employees.