Technical Systems Analyst III

Interior Health Authority; Kelowna; On-site; CAD 70,000 - 90,000; Full time

Job summary

A regional healthcare organization is seeking a Technical Systems Analyst III for a full-time position in Kelowna. The successful applicant will be responsible for evaluating and supporting complex computer systems and providing technical assistance to staff. Duties include installing and configuring hardware and software, developing training materials, and collaborating on technical standards. Ideal candidates will possess a relevant degree or certification and have extensive experience in technical systems analysis.

Benefits

Employee & Family Assistance Program

Employer paid training and education

Employer paid vacation

Medical Services Plan

Extended health & dental coverage

Municipal Pension Plan

Work-life balance

Qualifications

• Experience in technical systems analysis and support.
• Ability to develop training materials and documentation.
• Familiarity with provincial technology standards.

Responsibilities

• Evaluate, plan, develop, and implement complex computer systems.
• Provide technical and consultative support to end-users.
• Participate in technical committees for workplace technology.
• Install and configure desktop and server computing hardware.

Skills

Technical support for complex systems

Training and documentation development

Project management methodologies

Consultation with departments

Education

Relevant technical degree or certification

Tools

Computer Hardware

Software Applications

Job description

Interior Health is looking for a Technical Systems Analyst III to join the team on a full time permanent basis from our Kelowna location.

What We Offer

• Employee & Family Assistance Program
• Employer paid training/education opportunities
• Employer paid vacation
• Medical Services Plan
• Employer paid insurance premiums
• Extended health & dental coverage
• Municipal Pension Plan
• Work-life balance

About The Job

In accordance with established vision and values of the organization, the Technical Systems Analyst participates in the evaluation, planning, development, implementation, testing, maintenance and support of complex computer systems which may consist of servers, desktops, mobile, hand‑held computer systems and other peripheral equipment throughout Interior Health. The Technical Systems Analyst will provide technical and consultative support and training to end‑users and departmental staff within Interior Health where appropriate and will work closely with counterparts across the province on provincial initiatives and with key strategic partners to ensure IH desktop technical needs are met and maintained.

Typical Duties And Responsibilities

• Participates in provincial technical committees and working groups to provide Interior Health input and expertise for workplace technology; assists in developing, implementing and supporting provincial standards for new and existing technologies using project management methodologies. Will act as a liaison between provincial committees and Interior Health; tests and evaluates new equipment and procedures; provides feedback and reports as necessary.
• Provides technical support and consultation for complex systems applications such as integrated systems which impact several functional areas; participates in the development, design, implementation and systems administration for Interior Health on desktop, server and mobile computing hardware and software, such as workstations, laptops, pc tablets, printers, various hand‑held devices and other peripheral equipment computer systems using project management methodologies.
• Consults with client departments, other DH departments and key strategic partners to meet related individual, department, and corporate requirements. Provides informational input and expertise during acquisition of products and services and during development of project plans, project priorities and tactical plans as required.
• Installs, configures, modifies and tests desktop, server and mobile computing hardware and software, such as workstations, laptops, pc tablets, printers, various hand‑held devices and other peripheral equipment to ensure efficient operation and usage of the integrated computing environment.
• Develops proposals for modification and/or enhancement of vendor applications and liaises with vendors to oversee installation, testing, problem resolution/debugging of software or hardware coding.
• Develops, implements and maintains user and technical operating documentation, procedures and guidelines for computing hardware and software. Provides training to DH technical personnel and end‑users by planning, coordinating and preparing instructional materials and providing in‑service training.
• Coordinates systems development projects as required; meets with managers to review current methodologies; identifies resource requirements; project milestone and deliverables; performs feasibility studies, cost/benefit analyses, project planning; maintains project documentation, evaluation criteria and authorizations.
• Acts as the third line support person for incident calls and first line support person for problem calls as required; trouble‑shoots hardware and software problems; liaises and refers to other DH staff or vendors as appropriate to ensure that issues are resolved in a timely and cost effective manner.
• Prepares work plans for implementation of hardware and software, and provides training or orientation to department staff and users.
• Maintains working knowledge of current tools and techniques used in the information technology environment by methods such as researching on the Internet, technical journals, and industry related materials, meeting with vendors, identifying and planning for the impacts of future change.
• Performs other related duties as assigned.