technical support specialist – information technology (IT)

Government of Canada - Central; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A governmental organization in Ottawa seeks a Technical Support Specialist to provide on-site support and advice to users in the telecommunications industry. Responsibilities include supervising technicians, setting up equipment, and ensuring efficient customer service. Ideal candidates will hold a Bachelor's degree and have 2+ years of technical support experience. The role requires strong communication skills and knowledge of various technologies including Linux, Java, and TCP/IP. Competitive health benefits and a bonus are provided.

Benefits

Dental plan

Health care plan

Paid time off

Team building opportunities

Bonus

Qualifications

• Minimum 2 years of experience in technical support.
• Strong communication skills, both oral and written.
• Ability to supervise and manage a small team.

Responsibilities

• Provide advice and training to users.
• Supervise other technical support workers.
• Set up and install equipment for employees.
• Manage incidents and provide customer service.

Skills

Linux

JavaOS

JavaScript

TCP/IP

Education

Bachelor's degree

Job description

Overview

Languages: English

Education: Bachelor's degree

Experience: 2 years to less than 3 years

On site: Work must be completed at the physical location. There is no option to work remotely.

Work setting: Willing to relocate, Telecommunications industry

Responsibilities

• Provide advice and training to users in response to identified difficulties
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service
• Manage incidents

Supervision

• 3-4 people

Experience and Specialization

Computer and technology knowledge:

• Linux
• JavaOS
• JavaScript
• TCP/IP

Area of Specialization

• Technical support

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Honesty

Benefits

Health benefits

• Dental plan
• Health care plan

Financial benefits

• Bonus

Other benefits

• Paid time off (volunteering or personal days)
• Team building opportunities