technical support specialist – information technology (IT)

Government of Canada - Atlantic; Markham; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A government agency in Canada is seeking a dedicated IT support professional to assist users with technical difficulties. This hybrid position requires reporting on system performance, managing incidents, and providing training to users. Candidates should have a college education in Information Technology or equivalent, and at least 1 year of experience. Knowledge of tools like Jira and Linux is beneficial. Health benefits and life insurance are included.

Benefits

Health benefits

Life insurance

Long-term care insurance

Qualifications

• Experience in IT support for at least 1 year.
• Ability to report on system performance and respond to technical difficulties.
• Experience in collecting and maintaining logs for solutions.

Responsibilities

• Report on the performance of computer systems and networks.
• Respond to users experiencing difficulties with computers.
• Provide advice and training to users in response to identified difficulties.

Skills

Attention to detail

Client focus

Efficient interpersonal skills

Excellent written communication

Organized

Team player

Education

College/CEGEP or equivalent experience in Information technology

Tools

Jira

Shell script

Linux

HTML editing software

SQL

TCP/IP

Job description

Overview

Languages: English

Hybrid: Work must be completed both in person and remotely.

Experience: 1 year to less than 2 years

Education

• College/CEGEP
• or equivalent experience
• Information technology

Asset languages

• Japanese

Work setting

• Help desk

Responsibilities

• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Manage incidents
• Interpret language for individuals and small groups

Experience and specialization

• Jira
• Shell script
• Linux
• Internet
• Servers
• HTML editing software
• SQL
• Spreadsheet
• TCP/IP

Additional information

• Attention to detail

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent written communication
• Organized
• Team player

Benefits

• Health benefits
  • Dental plan
  • Health care plan

Financial benefits

• Life insurance

Long term benefits

• Long-term care insurance

Other benefits

• Other benefits