Technical Support Engineer: Payments & Bug Triage

HRB; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A technology company in Toronto is seeking a Technical Support Engineer to bridge users and engineers. In this hybrid role, you will manage technical inquiries, investigate bugs, and resolve issues, ensuring a seamless customer experience. Candidates should possess strong technical skills, communication abilities, and the capability to thrive under pressure. Experience with programming languages and customer support tools is a plus. This role offers opportunities for growth in a vibrant working environment.

Qualifications

• 1-2 years of experience in technical support or customer support.
• Strong technical aptitude and ability to understand APIs and databases.
• Experience with at least one programming language like TypeScript or Python.

Responsibilities

• Manage and respond to technical support inquiries.
• Investigate and triage technical bugs reported by users.
• Write clear, detailed tickets for engineering.
• Track bug statuses and communicate updates.
• Investigate payment anomalies and resolve technical issues.

Skills

Problem-solving

Technical aptitudes

Communication

Attention to detail

Organizational skills

Tools

Intercom

SQL

APIs

Job description

A technology company in Toronto is seeking a Technical Support Engineer to bridge users and engineers. In this hybrid role, you will manage technical inquiries, investigate bugs, and resolve issues, ensuring a seamless customer experience. Candidates should possess strong technical skills, communication abilities, and the capability to thrive under pressure. Experience with programming languages and customer support tools is a plus. This role offers opportunities for growth in a vibrant working environment.