Technical Support

LTS - Video Solutions for Security Professionals; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading security technology company located in Toronto seeks a Technical Support professional. This role involves providing exceptional technical assistance and troubleshooting to enhance customer satisfaction. Candidates should have 1+ years in technical support, ideally in the security sector, and a relevant Bachelor's degree. The position requires strong communication skills and the ability to work independently. The company offers innovative surveillance solutions and values proactive service.

Qualifications

• 1+ years of professional experience in technical support or related areas.
• Experience in the security system industry is highly desired.
• Fresh graduates will also be considered.

Responsibilities

• Provide technical support and troubleshooting assistance to customers.
• Maintain an in-depth knowledge of products and services.
• Conduct product demos and technical training.
• Test and evaluate surveillance systems.
• Log support requests into a ticketing system.

Skills

Clear communication

Problem-solving

Team player

Technical support experience

Customer-focused

Education

Bachelor's degree in Computer Science, IT, Network, Engineering or related field

CompTIA A+ certification

Tools

Microsoft Office

Job description

Job Description

Position Overview

Technical Support is well organized, dynamic, customer-focused, proactive, strong team player, with multi-tasking, and problem-solving skills. This position will include providing technical support and troubleshooting assistance to our customers, demonstrating excellent problem-solving skills, and a customer-focused approach to ensure timely resolution of issues and customer satisfaction.

Essential Job Functions

• Maintain an in-depth knowledge of our complete line of products and services.
• Embrace and learn the Video Surveillance / CCTV technologies and their applications.
• Provide product demos and technical training to the sales team and customers.
• Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals.
• Build and test PC-based DVR systems to customer’s specifications.
• Provide prompt and effective customer service and technical support.
• Service customers in an effective and efficient manner; partner with internal teams proactively.
• Answer calls and emails regarding technical support requests and log into ticketing systems.
• Perform other duties as assigned

Essential Requirements

• Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to calls
• Ability to maintain confidential business information
• Ability to respond to customers in a timely and effective manner
• Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)
• Ability to work independently with minimum supervision
• Ability to work under pressure
• Strong troubleshooting, problem-solving, and team player mindset is a plus
• Proactive and enthusiastic to excel

Other Requirement

• Domestic and/or International Travel may be required (up to 25%)
• Willing and able to work additional hours when needed
• Bend, lift, open and move product and related office items varying in weight up to 30lbs,

Education

• 1+ Years of Professional Experience in technical support or related areas
• Experience in the security system industry is highly desired
• A bachelor’s degree in Computer Science, IT / Network, Engineering or related technical field, or equivalent industry experience is required
• Preferred certificate: CompTIA A+
• Fresh graduates will also be considere

Company Description

LTS is a leader in digital video surveillance, providing reliable, innovative, and cost-effective video solutions to security professionals, installers, system integrators, consulting firms & resellers of all sizes. With 10+ Sales and Distribution Centers in the US and growing, we offer the latest technology of network video surveillance in our comprehensive line of Analog, Hybrid, HD-TVI, HD-SDI, and IP solutions.