Technical Solutions Manager (Coach Fleets) - Western Canada

Motor Coach Industries; Remote; CAD 75,000 - 90,000; Full time

Job summary

A leading motor coach manufacturer is seeking a Technical Solutions Manager in British Columbia. This role involves troubleshooting, providing technical support, and extensive travel across Western Canada. Applicants should have strong experience with vehicle electrical systems and customer service skills. The position offers health benefits, a pension plan, and paid vacation. Candidates must hold a High School Diploma or equivalent, with relevant certifications preferred, and undergo extensive travel Monday through Friday.

Benefits

Extended Health Benefits

Pension Plan

Paid Vacation and Holidays

Qualifications

• 5 years supporting Motor Coach brand products or 10 years supporting non-Motor Coach brand products.
• CFC12-12 Certified and Technician Type II MV AC EPA Certification required.
• Must be computer literate in Word, Excel, and Microsoft products.

Responsibilities

• Travel 90% to various sites for service and maintenance occurrences.
• Provide troubleshooting assistance and technical information to customers.
• Initiate new coach warranty claims and document procedures.

Skills

Experience programming vehicle electrical systems

Experience with HVAC systems

Superior customer service skills

Proficiency with I.O. Controls

Education

High School Diploma or GED

Tools

Smartire/Smartwave

Bendix ABS/Traction control

Cummins Insite

Job description

MCI is North America's public and private market motor coach leader. Products include the luxury J-Series (an industry best-seller for over a decade), the workhorse D-Series, and the brand new zero-emission luxury and commuter coaches: the battery-electric J4500 CHARGE™ and MCI D45 CRT LE CHARGE™. MCI also provides maintenance, repair, 24-hour roadside assistance, parts, and technician training through the industry's only Automotive Service Excellence (ASE) accredited MCI Academy. Further information is available at www.mcicoach.com.

POSITION SUMMARY

The Technical Solutions Manager is responsible for successfully troubleshooting and providing technical support to both internal and external customers. In this critical role, the job holder travels to different sites to diagnose, troubleshoot and document service and maintenance occurrences with MCI's product.

WHAT YOU WILL DO:

• Receive and respond to incoming customer calls and e-mail providing them with troubleshooting assistance and technical information
• Assist customers in understanding service manuals
• Initiate new coach warranty claims
• Provide 24 hour on-call emergency support
• Document trouble shooting procedures and product issues
• Initiate and assist with campaign completion
• Provide detailed information daily on new coach issues
• Work with engineers to document, contain and countermeasure issues

• Travel is required (90%) in Western Canada

WHAT YOU NEED TO BE SUCCESSFUL:

• High School Diploma or GED
• Experience programming vehicle electrical systems
• Experience running electrical systems, power train, and air system diagnostics
• Proficiency with I.O. Controls, Vansco, and Actia Muliplex electrical systems
• Minimum of 5 years supporting Motor Coach brand products or 10 years supporting non-Motor Coach brand products
• CFC12-12 Certified and Technician Type II MV AC EPA Certification
• Detailed knowledge of HVAC systems
• Commercial Driver’s License (CDL) with required medical cert. card (preferred)
• Familiarity with the following software: Smartire/Smartwave, Amerex, Bendix ABS/Traction control, CAT, DDDL, Cummins Insite, ZF and Allison Transmission diagnostics, WABCO systems would be considered an asset.
• Must be computer literate (Word, Excel, Microsoft products)
• Superior customer service skills
• *This role requires extensive travel to various locations Monday through Friday. Flexibility and availability for travel throughout the workweek are essential.

WHY JOIN OUR TEAM:

• Extended Health Benefits
• Pension Plan
• Paid Vacation and Holidays
• We value safety, high quality products and employee engagement in everything we do.

• Ongoing employee development through a variety of in-house training initiatives.

OUR WHY:

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information is available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.nfi.parts, www.alexander-dennis.com, www.arbocsv.com, and www.carfaircomposites.com.