Technical Services Technologist

Sonova; Kitchener; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading hearing technology firm in Kitchener is looking for a Technical Services Technologist to enhance product development and quality assurance. The ideal candidate will have over 5 years of experience in a technical role, ideally in the medical devices sector. Responsibilities include testing instruments, documenting processes, and ensuring compliance with standards. This role supports a collaborative hybrid work environment with diverse benefits.

Benefits

Exciting work environment

Collaborative culture

Continuous self-improvement opportunities

Flexible hybrid work model

Diversity and inclusion initiatives

Rich benefits plan

Mentorship program and career development

Qualifications

• 5+ years of experience in a similar technical role.
• Experience working in a regulated industry (medical devices preferred).
• Strong background in cross-functional project collaboration.
• Ability to use data for decision-making and performance evaluation.
• Excellent communication, organization, and interpersonal skills.
• Strong leadership qualities.
• Attention to detail and time management skills.
• English fluency required.

Responsibilities

• Assist in testing hearing instruments using Sonova Pro&Go systems.
• Develop and maintain production assembly instructions and service documentation.
• Conduct environmental and accelerated life testing.
• Maintain calibration schedules and ensure compliance with ISO standards.
• Assemble and prepare prototype devices for product development.
• Support customer complaint investigations.
• Perform yield improvement studies.
• Provide ongoing support for new and existing products.

Skills

5+ years of experience in a similar technical role

Experience in regulated industry

Cross-functional project collaboration

Data-driven decision-making

Excellent communication skills

Strong leadership qualities

Attention to detail

English fluency

Job description

Technical Services Technologist

Location: Sonova Kitchener

About the Role

We are seeking a Technical Services Technologist to support the development and maintenance of Sonova’s hearing products. This role is responsible for creating documentation, maintaining work instructions used globally, assisting with product testing, and building prototypes. You will play an important part in ensuring product quality, compliance, and continuous improvement across our operations.

What You’ll Do

• Assist in testing hearing instruments using Sonova Pro&Go systems.

• Develop and maintain production assembly instructions and service documentation.

• Conduct environmental and accelerated life testing.

• Maintain calibration schedules and ensure compliance with ISO standards.

• Assemble and prepare prototype devices for product development.

• Support customer complaint investigations with product testing and analysis.

• Perform yield improvement studies to help identify and resolve failures.

• Provide ongoing support for new and existing products.

What We’re Looking For

• 5+ years of experience in a similar technical role.

• Experience working in a regulated industry (medical devices preferred).

• Strong background in cross-functional project collaboration.

• Ability to use data for decision-making and performance evaluation.

• Excellent communication, organization, and interpersonal skills.

• Strong leadership qualities with the ability to motivate and influence others.

• Attention to detail, time management, and task organization skills.

• English fluency required.

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova.

Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you!

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact.

What we offer

• Exciting and challenging work environment

• Collaborative culture

• Opportunities for continuous self-improvement

• Opportunities for flexible hybrid model work environment

• A company that values diversity and inclusion

• Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions

• Mentorship program and career development plans

Sonova Canada is now a certified Great Place to Work May 2024- May 2025.

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.