Technical Service Representative

Finning; Fort McMurray; On-site; CAD 75,000 - 90,000; Full time

Job summary

A leading equipment service provider in Fort McMurray is seeking a Technical Service Representative. This role involves supporting customer-owned Electric Rope Shovels while enhancing maintenance and performance in line with OEM standards. Candidates should possess significant electrical experience, strong communication skills, and a background in customer service. The position is primarily customer-facing and requires flexibility for travel and shift work. A valid driver's license is mandatory for this role.

Qualifications

• Must have significant electrical experience or appropriate mining experience.
• Experience in a customer service role is essential.
• Knowledge of Caterpillar equipment is beneficial.

Responsibilities

• Support customer visits and product recommendations.
• Troubleshoot Electric Rope Shovel equipment issues.
• Ensure timely communication with customers and internal departments.

Skills

Electric Rope Shovel equipment knowledge

Strong communication skills

Strong organizational skills

Mechanical aptitude

Electrical aptitude

Tools

Siemens PLC

Motor Drive

Job description

Company: Finning Canada | Number of Openings: 1 | Worker Type: Permanent

Position Overview

Finning Canada is seeking a Technical Service Representative in Fort McMurray to support customer‑owned Electric Rope Shovels and enhance the performance and maintenance of mining equipment in alignment with Caterpillar OEM standards and specifications. This role is primarily responsible for maintaining strong customer relationships, conducting scheduled customer visits, and resolving customer concerns. The position also plays a key role in forecasting and supporting future customer requirements to ensure optimal equipment reliability and satisfaction.

Job Description

Major Job Functions

• Based on technical audits of the machine, the TSR will make recommendations to the customer on what components will need to be changed.
• Support troubleshooting efforts to resolve shovel downtime as quickly as possible.
• Minimize downtime and maintain production requirements as scheduled.
• Responsible for scheduling customer visits, setting agendas and writing reports.
• Send technical analysis to the customers and provide the customer with recommended service options.
• Liaison with Finning Parts Department to have the necessary parts delivered to the Mining customers.
• Must develop and maintain open lines of communication with all supportive departments.

Accountability

• Ensure analysis and maintenance/repair recommendations are provided to appropriate groups in a timely manner
• Provide solutions in a timely manner
• Recommendation of safety solutions
• Rapid escalation to the appropriate individuals and/ or groups of any machine down situations
• Ensure that 80% of time is customer-facing
• Machine availability

Mandatory (Must‑Have) Skills

• Seasoned Electrician or P.Eng with significant electrical experience or with appropriate mining experience
• Experience in a customer service role
• Electric Rope Shovel equipment knowledge
• Siemens PLC and Motor Drive experience
• Mining background and experience
• Mechanical aptitude
• Electrical aptitude
• Caterpillar equipment knowledge (Non-Mandatory or Nice to have skill)

Soft Skills

• Strong communication skills including verbal and written
• Strong organizational and time management skills
• Contribute positively to a quality team environment
• Strong problem-solving skills
• Highly flexible with solid interpersonal skills that allow one to work effectively in a diverse working environment
• A high attention to detail
• Ability to work well under pressure
• Self-starter and ability to work in a team environment as well as independently

Additional Information regarding the role

• Must be able to work in other regions occasionally when workload dictates
• Must be able to stay in camp on customer site when required
• Job is based in Fort McMurray with occasional work in B.C or Saskatchewan when required
• Must be able to work a 14x14 shift work rotation.
• Must be able to work from heights
• Must be able to work outside for extended amounts of time
• Must be able to gain access to Oilsands mine sites

Drivers Abstract

This offer is contingent on a satisfactory review of your driver's abstract which may be obtained at any local registry branch and the cost of this document will be your responsibility. You are required to maintain a valid driver's license at all times and agree to provide an annual driver's abstract. If at any time your driver's license is revoked or restricted, you are required to immediately inform the Company.

Equal Employment Opportunity Statement

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.