Technical Business Systems Analyst (BSA)

Serverless Guru LLC.; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A technology partner company in Toronto is looking for a Technical Business Systems Analyst to drive API and data integration projects. The ideal candidate will have expertise in cloud services, RPA, and system analysis. This hybrid role requires strong technical skills and the ability to communicate effectively with stakeholders. You will ensure that the solutions delivered meet client needs and create real value.

Qualifications

• 5+ years of experience as a BSA, Systems Analyst, or similar role.
• Strong knowledge of Agile delivery frameworks.
• Experience with API management tools.

Responsibilities

• Partner with stakeholders to capture business needs.
• Lead the implementation of API- and RPA-based integrations.
• Develop and execute test plans for APIs and RPA workflows.

Skills

APIs

Data modeling

Robotic Process Automation (RPA)

Cloud services (AWS)

Collaboration

Education

Bachelor's degree in Computer Science or related field

Tools

Postman

Jira

MuleSoft

Job description

Technical Business Systems Analyst (BSA) - Toronto (Hybrid)

About sls.guru

sls.guru is an end-to-end technology partner. Our team of world-class experts helps accelerate the software development lifecycle (SDLC), from ideation all the way through to delivery and beyond. We bring expertise in program management, business analysis, product design, architecture, development, DevOps, QA, and release support.

What makes us different is how we work. We lead with a human-centered approach because technology only matters if it truly works for the people who use it. We combine deep technical knowledge with genuine human focus, which is why our clients trust us to guide them through their most complex transformations.

Position Summary

We’re looking for a strong Technical Business Systems Analyst (BSA) who thrives at the intersection of business and technology. This role is cloud-first (AWS preferably), API-heavy, working with data modeling and robotic process automation (RPA).

You’ll play a key role in designing and delivering integrations, automation, and data solutions that actually move the needle for our clients.

That means you’ll go beyond writing requirements. You’ll stay engaged end-to-end, supporting design, testing, and delivery to make sure what’s built truly delivers value.

This is a hybrid role based in Toronto, requiring at least two days per week in the office.

Who Is Our Ideal Candidate?

• Technically confident: You’re very well versed in working with cloud services, APIs, data flows, and automation, and can both support and respectfully challenge engineering teams.
• Business-minded: You connect technical work to real client outcomes and can explain complex solutions in plain language.
• Human-centered: You design with empathy, keeping the end-user experience at the forefront.
• Collaborative Communicator: You thrive in cross-functional teams, communicate openly, and take full ownership of your deliverables.
• End-to-end accountability: you don’t just stop at requirements. You stay engaged through delivery, testing, and implementation to make sure the client’s needs are truly met.

In short: you’re not just here to “check the technical boxes.” You’re here to deliver value and have an impact, bringing together deep technical expertise and a people-first mindset to deliver solutions that last.

Key Responsibilities

Responsibilities:

Requirements Gathering & Analysis

• Partner with stakeholders to capture business needs and translate them into clear, actionable technical requirements.
• Document API, RPA, and data integration specs (authentication, payloads, transformations, error handling).
• Analyze business processes and identify automation opportunities using RPA.
• Facilitate workshops to align business goals with technical design.

API, Data & RPA Design

• Define and validate RESTful/SOAP API specs.
• Design data models, schemas, and entity relationships to support integration and analytics.
• Build data flow diagrams, mappings, and transformation rules.
• Collaborate with RPA developers to design efficient automation workflows.
• Ensure designs meet standards for scalability, performance, and security.

System Integration & Delivery

• Lead the implementation of API- and RPA-based integrations across enterprise and third-party systems.
• Work with API gateways and middleware ( API Gateway, MuleSoft, Apigee, etc.).
• Validate ETL processes and pipelines for accuracy and reliability.
• Collaborate with architects to align with enterprise patterns and reference architectures.

Testing & Quality Assurance

• Develop and execute test plans (functional, regression, performance) for APIs and RPA workflows.
• Use tools like Postman, SoapUI, Selenium to validate behavior.
• Troubleshoot issues and coordinate resolution across dev, QA, and architecture teams.

Documentation & Governance

• Maintain API catalogs, RPA workflow libraries, data dictionaries, and system diagrams.
• Ensure compliance with data governance, security, and regulatory standards.
• Provide support for release management and change control.

Qualifications

Technical Skills

• 5+ years of experience as a BSA, Systems Analyst, or similar role with focus on APIs, data modeling, and system integrations.
• Bachelor’s degree in Computer Science, Information Systems, or related field.
• Strong understanding of Cloud native services (preferably AWS), serverless/microservices architectures, and event-driven design.
• Strong knowledge of Agile delivery frameworks (Jira, Confluence, Scrum, Kanban).
• Strong hands-on experience with RESTful and SOAP APIs, JSON, XML, OAuth/OpenID.
• Experience with API management tools (API Gateway, MuleSoft, Apigee).
• Experience designing and validating ETL processes, data pipelines, and integration workflows.
• Experience in data modeling, relational databases, and SQL (MySQL preferred).
• Familiarity with RPA technologies (UiPath, Automation Anywhere, Blue Prism, or equivalent).
• Knowledge of system integration patterns and middleware technologies.

Soft Skills

• Technically apt to support and challenge technical teams, asking the right questions to drive alignment.
• Business acumen, able to connect technical outcomes to client value.
• Excellent communication and stakeholder management skills, with experience engaging executives, business leaders, and engineers alike.
• Highly accountable, detail-oriented, and proactive in driving end-to-end client delivery.