Team Member, Hardware Specialist

Jonas Software; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading enterprise software provider in Ontario is seeking a Hardware Specialist responsible for the installation and maintenance of POS and payment hardware. The ideal candidate will have 2-4 years of experience in hardware support and strong client-facing skills. This full-time on-site role requires troubleshooting expertise and the ability to effectively assist clients. Join a recognized leader in the technology sector.

Qualifications

• 2–4 years of experience in hardware support or IT.
• Proven skills in troubleshooting POS and payment hardware.
• Strong client-facing abilities.

Responsibilities

• Install and maintain POS devices.
• Diagnose hardware issues and provide solutions.
• Assist in hardware rollouts and client training.

Skills

Troubleshooting

Client service skills

Networking fundamentals

Windows/Linux knowledge

Effective communication

Job description

Overview

Team Member, Hardware Specialist

Jonas Software - Volante (https://www.volantesystems.com/)

Location: North York, Ontario (On-site)

Position Summary: The Hardware Specialist is responsible for the installation, configuration, deployment, and maintenance of POS and payment hardware across Volante’s client base. This role requires hands-on technical expertise, strong troubleshooting ability, and effective client service skills. The Hardware Specialist will play a key role in ensuring the reliability, performance, and compliance of all deployed hardware systems.

Job Responsibilities:

• Install, configure, and maintain POS terminals, kiosks, payment devices, and related peripherals.
• Diagnose and resolve hardware issues, escalating to vendors or internal teams when necessary.
• Assist in hardware rollouts, upgrades, and large-scale deployments for enterprise clients.
• Provide technical support and training to clients and internal teams.
• Maintain documentation of hardware assets, configurations, and service records.
• Collaborate with software and support teams to ensure seamless system integration.
• Ensure all hardware meets compliance, security, and performance standards.
• Provide on-site support as needed, including occasional weekend work.
• 2–4 years of experience in hardware support, IT, or a related technical discipline.
• Proven troubleshooting skills in POS, kiosk, and payment hardware systems.
• Working knowledge of networking fundamentals, including TCP/IP, switches, routers, and cabling.
• Familiarity with Windows and/or Linux operating environments.
• Strong communication and client-facing skills.
• Ability to work onsite full-time, with flexibility for occasional weekend assignments.

Corporate details:

Business Unit: Volante Software Inc.

Scheduled Weekly Hours: 40

Number of Openings Available: 1

Worker Type: Regular

More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.