Team Manager, Corporate Actions

Fidelity Canada; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading financial services firm located in Toronto seeks a Corporate Actions Team Manager. This role involves overseeing day-to-day operations, ensuring compliance, and managing a specialized team. Candidates should have over 3 years in Financial Services and strong leadership skills. The firm offers flexible working arrangements and comprehensive health benefits, emphasizing a supportive culture.

Benefits

Flexible working arrangements

Comprehensive health benefits

Parental leave top-up

Home office equipment allowance

Generous time off policy

Professional development opportunities

Qualifications

• 3+ years in Financial Services is required.
• Experience in brokerage or financial services industry is necessary.
• 1+ years of experience coaching and mentoring is essential.

Responsibilities

• Manage day-to-day operations and ensure task completion.
• Assist in developing risk and compliance procedures.
• Engage team in establishing clear and measurable goals.

Skills

Knowledge of Corporate Actions

Strong customer service skills

Strong written and verbal communication skills

Ability to manage multiple competing priorities

Continuous improvement mindset

Education

CSC certification

Job description

Overview

Current work authorization for Canada is required for all openings.

You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.

Who We Are

Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms. For more information about Fidelity Clearing Canada, please visit https://clearing.fidelity.ca/

Corporate Actions team

The team facilitates end-to-end processing of corporate actions across various depositories. Corporate Actions include mandatory actions, mandatory with options, and voluntary actions. Depositories include Canadian (CDS), US (DTCC) and Foreign (Citi).

The Team Manager is the direct leader of the team. This role oversees the day-to-day operations, managing volumes, and ensuring an effortless customer experience. The role reports into the Manager, Operations (Corporate Actions & Entitlements).

Responsibilities

1. Operations management: Reviews day to day work as needed, ensures completion of all tasks; identifies processing errors/trends and suggests plans to correct; ensures accepted policies and procedures are adhered to, and risks to FCC or clients are identified and proactively mitigated; provides functional area expertise, oversight, problem resolution, training, analysis, and reporting; analyzes the flow of work including process improvements and recommends/implements actions to ensure appropriate training for associates; navigates escalations and troubleshoots for case resolution; achieves performance metric targets.
2. Compliance and risk management: Assists in or develops supervisory procedures designed to strengthen regulatory and risk controls for assigned team(s); oversees the risk and exposure of day-to-day work; participates in internal and external audit engagements; assists with remediation of findings that impact scope of assigned work; identifies issues and risks (financial and regulatory) and proactively resolves where possible or escalates appropriately; ensures timely escalation and resolution of time-bound items.
3. People management: Engages team in establishing clear and measurable goals that achieve business results; ensures all direct reports have a documented development plan and progress updates; provides regular coaching and feedback to help direct reports and the team meet business objectives and enhance performance; ensures the team understands FCC’s values, risk tolerance, and policies and procedures; ensures the team receives training on the skills and knowledge to perform the role proficiently.
4. Input into business and resource planning / execution: Provides subject matter expertise for business planning; understands resource needs and advocates for appropriate staffing levels; plays an active leadership role in corporate/divisional projects and initiatives; participates in the implementation of products and services as applicable.
5. Working relationships: Collaborates with peers and leaders to resolve problems or enhance processes; works with key business partners/correspondents on projects and initiatives; partners with external business partners such as 3rd party vendors and custodians to communicate and resolve issues; seeks continuous improvement opportunities to enhance ease of doing business for clients and to support the team; looks for opportunities to partner and build networks across businesses.

What We Are Looking For

Skills and Knowledge

• Knowledge of Corporate Actions
• Organized self-starter, with a proven ability to manage a specialized team with complex tasks
• Strong customer service skills
• Strong written and verbal communication skills
• Effectively able to manage multiple competing priorities
• Experience in building and managing relationships with customers and team members
• Ability to contribute meaningfully to divisional and departmental initiatives, implement initiatives and manage change
• Continuous improvement mindset
• A clear understanding of risks associated with complex functions, and the ability to balance risk, regulation, and customer expectations
• Clear understanding of reconciliation methodology and standards
• A curious mindset

Experience

• 3+ years in Financial Services
• 3+ years progressive experience within the brokerage or financial services industry
• 1+ years of experience coaching, training, mentoring, and leading people
• Knowledge of Canadian Securities Industry is an asset
• CSC certification is an asset

Some of the ways we’ll help you feel valued and supported as part of our team

• Flexible working arrangements - hybrid options
• Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you
• Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapy
• Parental leave top-up to 100% of your salary for a period of 25 weeks
• Up to $650 for home office equipment
• Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
• Diversity and inclusion programs, including an active network of Employee Resource Groups
• Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation

We care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years.

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [e-mail].

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

• Canada\'s Top 100 Employers
o Greater Toronto\'s Top Employers
o Canada\'s Top Family-Friendly Employers
o Canada\'s Top Employers for Young People

\u2022 Great Place To Work Certified