Team Lead - Member Engagement Associate

Altea; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A wellness services company in Toronto seeks a Mid-Senior Level employee to support operations during shifts, coordinating tasks, and ensuring excellent service quality. Responsibilities include task delegation, managing schedules, and addressing member concerns. This is a full-time position within the information technology function.

Qualifications

• Mid-senior level position.
• Full-time employment.
• Experience in information technology or wellness services preferred.

Responsibilities

• Support with delegating tasks throughout shifts.
• Ensure timely completion of walk-through schedules.
• Assist with daily snapshots and reports.
• Monitor breaks and assist with shift changes.
• Provide frontline support for member concerns.

Job description

Overview

Be among the first 25 applicants. The role involves supporting operations during shifts, coordinating tasks, and ensuring consistent communication and service quality within the team.

Responsibilities

• Support with delegating tasks throughout shift (i.e. cleaning).
• Ensure Club Walk Through / Locker room walk-through schedules are completed.
• Support with Daily Snapshot and Daily Reports.
• Ensure / monitor MEAs breaks are taken at appropriate times.
• Assist with sick calls / shift changes during low supervision hours.
• Ensure hot yoga towels are being completed daily.
• Assist with communicating upcoming events, changes or promotions.
• Support MEAs with questions and new procedures.
• Ensure Lost and Found is neat and organized – log and bins.
• Ensure laundry and towel folding is being completed.
• Pass information to Teams – make sure everyone is on the same page.
• Lead by example while displaying a positive can-do attitude.
• Provide frontline support to address member concerns and escalations independently during periods of low supervision.
• All other duties as assigned.

Requirements and Observations

• Senioriry level : Mid-Senior level.
• Employment type : Full-time.
• Job function : Information Technology.
• Industries : Wellness and Fitness Services.

Note

Your Promise : By signing this job description I fully understand the requirements of the position. I am committed to meeting and striving to exceed the above expectations. As an Altea Active team member I promise that I will strive to excel at the duties required of me.

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