Systems Administrator Operations Support

Foilcon; Guelph; On-site; CAD 70,000 - 90,000; Full time

Job summary

A technology services company in Guelph, Ontario, is seeking an experienced professional for an onsite contract role in infrastructure services. Responsibilities include end-to-end monitoring of OPS Services, responding to incidents, and participating in system recovery efforts. Candidates should have strong skills in managing ZOS mainframe systems and Unix/Wintel servers. This role involves ensuring service level commitments, utilizing Service Management Tools, and contributing to audits and recovery exercises.

Qualifications

• Experience supporting large ZOS mainframe systems.
• Strong understanding of Unix and Wintel servers and network peripherals.
• Knowledge of Service Management Tools like eSMT, CIT, Remedy, and ITIL.

Responsibilities

• Monitor OPS Services and infrastructure to ensure availability.
• Respond to high priority requests and incidents.
• Participate in system recovery and service restoration efforts.

Skills

z/OS mainframe systems

Unix and Wintel servers

Service Management Tools (eSMT, CIT, Remedy, ITIL)

End-to-end system management

OS365 Suite

Power BI

Documentation and communication skills

Job description

Overview

HM Note: This onsite contract role is in-office at the manager's discretion and is rotational onsite work in Guelph, Ontario. Candidates resume must include first and last name.

Description

Deliverable – Infrastructure Services

Key Responsibilities

• End to End monitoring of OPS Services and underlying infrastructure like mainframes, UNIX, Windows servers, storage and network devices 24/7/365 to ensure these are available as per defined SLAs by taking prompt necessary actions or escalating to Tier 2/3 or vendors as needed. These services include critical, essential, time sensitive public facing applications, websites, systems, subsystems which are hosted in OPS Guelph, Kingston and regional data centres.
• Responding to high priority requests and incidents.
• Participate in system recovery and service restoration efforts and meetings.
• Provide operational system updates/upgrades, apply patches and address issues involved during these tasks.
• Initiating established recovery and/or escalation procedures.
• Implementing change requests for mainframe, midrange and network platforms.
• Ensuring service level commitments to ITS clients and stakeholders and broader public sector agencies are met.
• Participating in developing and delivering related training communications and procedural documentation.
• Participates in departmental initiatives such as Shift Left and Agile monitoring.
• Participate in yearly Systrust audit and semi-annual disaster recovery exercises.

Skills and Experience

Experience and Skill Set Requirements

• z/OS mainframe systems – 25%
• Server OS hardware components and end-to-end system management – 25%
• Unix and Wintel servers and network peripherals; incident and change management with strong documentation and communication skills
• Demonstrated knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL – 5%
• Demonstrated knowledge of system and application monitoring tools
• OS365 Suite of products and Power BI – 5%
• Communications, collaborations and analytics tools

Must Have

• Experience supporting large ZOS mainframe systems.
• Experience with Unix and Wintel servers and network peripherals.
• Demonstrated knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL.