Support Services Admin

Rentokil Initial; Lower Sackville; On-site; CAD 42,000 - 45,000; Full time

Job summary

A leading pest control service provider is seeking an Administrative Professional in Lower Sackville. This role supports both commercial and residential customers, ensuring customer satisfaction through excellent service. Responsibilities include data entry, account maintenance, and invoicing. Candidates should possess strong analytical skills, experience in a fast-paced office, and proficiency in Microsoft tools. The position offers competitive salary and comprehensive benefits.

Benefits

Medical benefits

Dental benefits

Vision benefits

Employer-matched RRSP program

Paid sick and vacation days

Qualifications

• 2+ years of administrative experience in a fast-paced environment.
• Proficient in Microsoft Word, Excel, and Google Suite.
• Strong analytical skills and attention to detail.

Responsibilities

• Data entry of new contracts and jobs into CRM software.
• Ensure accuracy in invoices and upload them into portals.
• Assist in resolving customer disputes with the accounts receivable team.

Skills

Customer service skills

Self-management

Independent troubleshooting

Analytical skills

Multitasking

Strong communication

Proofreading abilities

Education

2+ years administrative experience

Tools

Microsoft Word

Microsoft Excel

Google Suite

Job description

Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.

This role supports our commercial and residential customers while providing world‑class customer service. The position works directly with and supports Branch Managers, Technicians and other members of the Support Services team to ensure customer satisfaction is met in all areas. Responsibilities include setting up new contracts and jobs, providing client portal support, distributing invoices with supporting documentation, and following up on any client questions and/or concerns related to invoicing or account changes. The role requires excellent customer service skills, self‑management, independent troubleshooting and maintaining positive relationships with both internal and external customers.

This is an on‑site role based out of our office in Lower Sackville, NS.

Responsibilities

• Data entry of new contracts, job sales, and product sales into our CRM software
• Upload and file copies of contracts for new customers
• Customer account maintenance: contact updates, changes to billing, PO’s, etc.
• Daily and consolidated month‑end invoicing
• Process and apply credit memos as required
• Ensure accuracy in our invoice process, ensuring all relevant data is correct
• Upload invoices into customer 3rd‑party portals
• Print, sort and mail daily invoice runs as required
• Ensure month‑end procedures are followed and deadlines met (all invoicing completed by the last business day of the month)
• Create reports in Excel to provide to customers with special requests monthly
• Verify accuracy of service work tickets and post in CRM
• Process credit cards in CRM as required
• Assist in resolving customer disputes with the accounts receivable team
• Submit all vendor invoices for the branch into Coupa for payment processing
• Monitor weekly uncommitted reports with Branch Managers to ensure route and invoicing completion
• Compile production and sales commissions reports to review with Branch Managers
• Assist Sales Reps and the Operations team with looking up customer info in CRM
• Track business and technician licences for expiry/renewal
• Assemble logbooks (info binders) for customers as required
• Shipping/receiving duties
• Additional responsibilities as assigned

Salary: $42,000–$45,000 per annum

Qualifications

• 2+ years of administrative experience in a fast‑paced professional environment
• Demonstrated proficiency with Microsoft Word, Excel and PowerPoint
• Knowledge of Google Suite (e.g., Google Docs, Drives, Gmail, Calendars)
• Ability to learn and use multiple computer systems
• Knowledge of vendor portals is an asset
• Excellent proofreading abilities
• Strong analytical skills and attention to detail
• Ability to multitask in a fast‑paced environment
• Prioritise work without direct supervision
• Strong communication (verbal and written)
• Ability to exercise tact and diplomacy when dealing with others
• Strong work ethic, punctual and maintain a professional demeanour

A career with Rentokil‑Terminix is exactly that – a professional trajectory filled with opportunity. We pride ourselves on being a world‑class team that rewards high performance. We offer competitive pay on a bi‑weekly pay schedule and many of our roles offer incentives based on performance and providing exceptional customer experience.

• Great benefits – Medical, Dental, and Vision
• Employer‑matched RRSP program up to 3.5% of your base salary per year
• Paid sick and vacation days
• Short and long‑term disability
• Life Insurance

Rentokil‑Terminix is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply for positions. Rentokil‑Terminix Steritech is committed to providing accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during any stage of the recruitment process.