Supervisor, Materials Management

St. Joseph's Healthcare Hamilton; Hamilton; On-site; CAD 65,000 - 85,000; Full time

Job summary

A leading healthcare provider in Hamilton is seeking a Logistics Supervisor to oversee daily operations within the logistics department. The role is crucial for process improvement and problem-solving within the supply chain, requiring strong leadership and analytical skills. Candidates should possess a two-year diploma in Business or Logistics, along with substantial supervisory experience. This position offers a chance to enhance efficiency while ensuring seamless collaboration with suppliers and vendors.

Qualifications

• 3-5 years of related supervisory experience.
• Professional Membership in APICS, P.Log., NIGP, SCMAO preferred.
• Ability to understand the whole supply chain process.

Responsibilities

• Acts as the back-up for Manager, Logistics during absences.
• Participates in the training and orientation of staff.
• Reviews and analyzes reports from third party logistics.

Skills

Leadership

Analytical skills

Problem solving

Customer service

Communication

Team building

Conflict resolution

Education

Two year Community College diploma in Business, Logistics, or Materials Management

Tools

HEMM

3rd Party Logistics

Job description

POSITION SUMMARY:
This position provides leadership and supervision of activities within the Logistics department. In addition to providing support for day-to-day operations, this position is instrumental in process improvement, analysis of logistics and shipping information, problem solving of logistics issues and is a key contact with suppliers, distributors and warehouse vendors. This position also provides support and back-up to the Manager, Logistics.

QUALIFICATIONS:
• Two year Community College diploma in Business, Logistics, or Materials Management required.
• Professional Membership in APICS, P.Log., NIGP, SCMAO preferred.
• Demonstrated ability to understand the whole supply chain process; from requisitioning to receiving and payment.
• Minimum 3-5 years related supervisory experience; or a combination of education and work experience.
• Excellent leadership, customer service and interpersonal skills are required.
• Strong analytical and problem solving skills are required.
• Demonstrated teaching and coaching skills.
• Demonstrated excellence in communication, team building, and the ability to initiate and model positive change.
• Ability to implement change by identifying all aspects of a process to ensure that a change in one area does not detrimentally affect another.
• Excellent computer skills; able to manipulate spreadsheets, research and resolve issues from available information from systems (HEMM, 3rd Party Logistics, etc.) Data analysis to identify trends, efficiencies and process improvements.
• Personable, able to deal with multiple interruptions, high pressured environment.
• Conflict resolution skills.

RESPONSIBILITIES:
• Acts as the back-up for Manager, Logistics during absences.
• Participates in regular performance appraisals of direct report, providing ongoing coaching and feedback.
• Participates in the training and orientation of staff to their duties, providing ongoing direction and monitoring workflow.
• Train team members on new processes or changes in processes.
• Assigns and delegates work to the Logistics Staff.
• Reviews and analyzes reports from third party logistics, including item delivery reports, returns .
• Performs root cause analysis of third party logistics errors. .
• Identifies and resolves invoice discrepancies as they relate to receiving of products.
• Identifies and resolves errors found and communicates to appropriate people
• Instrumental in developing process flow for HLI conversion from Burlington Warehouse
• Arranges for the delivery of ‘rush’ orders and manage ‘stat’ deliveries.
• Responds to end user requests such as inquiries regarding product availability, product returns, conversions, missing product, etc.
• Manages the courier contracts, and other related delivery contracts.
• Identifies and introduces process efficiencies .
• Participates in the ongoing monitoring, coordinating and reporting of quality auditing within the department
• Makes recommendations to changes in the auditing process to accommodate system updates, new supplier requirements or changes in practice/processes.
• Analysis of audits/quality reports and developing a strategy and process for communication with Logistics team
• Collaborates as needed with Strategic Sourcing to ensure a seamless, collaborative supply chain function to serve the organization.
• Other duties as assigned.