Student Development Coordinator

University of British Columbia - Staff; Kelowna; On-site; CAD 30,000 - 60,000; Full time

Job summary

A prominent university seeks a Student Development Coordinator in Kelowna to lead program coordination and enhance student engagement services. The role requires an undergraduate degree and one to two years of relevant experience, focusing on recruitment and training of staff, program delivery, and collaboration with stakeholders. Ideal candidates must demonstrate strong communication, organizational, and interpersonal skills, and experience in student programming is preferred. This is an opportunity to contribute to a key area of student development.

Qualifications

• Minimum of one to two years of related experience, or equivalent education.
• Experience facilitating learning programs is preferred.
• Ability to work effectively with diverse groups.

Responsibilities

• Leads development and coordination of programs and services.
• Oversees recruitment and training of student staff.
• Builds relationships with internal stakeholders.

Skills

Research Skills

Communication Skills

Organizational Skills

Interpersonal Skills

Problem-Solving Skills

Education

Undergraduate degree in a relevant discipline

Tools

MS Word

Excel

Outlook

Job description

Staff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Student Management, Level A Job Title Student Development Coordinator Department UBCO | Program Administration | SEL Student Programming Compensation Range $5,365.42 - $7,709.92 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

January 6, 2026

Note:

Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

Ongoing

Work Performed

Program Coordination and Facilitation

• Leads the development, coordination, implementation, and continuous improvement of a defined portfolio of programs and services, which may include academic learning supports, orientation and transition initiatives, community service learning, and student engagement activities, events, and services.
• Ensures cohesive and consistent delivery of programs by proactively coordinating with other areas within Student Engagement and Learning and identifying opportunities to streamline or enhance services.
• Maintains all required certifications and ensures compliance with relevant standards, guidelines, and University policies.

Student Leader Support

Oversees the recruitment, selection, administration, and hiring processes for student staff, ensuring compliance with HR policies, equity‑based hiring practices, and operational requirements.

• Coordinates the design, planning, and delivery of leader training and professional development programs, including identifying training needs, organizing workshops, and ensuring training materials and logistics are effectively managed in collaboration with campus partners.
• Serves as a key liaison between student leaders and campus partners, supporting effective communication, issue resolution, and successful coordination of events and initiatives.
• Provides day‑to‑day direction and operational oversight of student staff, including scheduling, performance monitoring, coaching, and fostering ongoing leadership development.

Communication and Promotion

• Builds and sustains strong collaborative relationships with key internal stakeholders including faculties, AVP Students units, and other University departments, to advance shared goals and enhance student engagement.
• Partners with the AVPS Communications team to plan, develop, and deliver strategic, student‑focused communications aligned with institutional priorities.
• Contributes to the design and execution of student‑focused promotional strategies that raise awareness and increase participation in programs and services.

Administration, Assessment, and Data Management

Coordinates data collection, reporting, and evaluation activities and develops performance measures to assess and improve the effectiveness and impact of programs, services, and operational processes.

• Participates actively in program analysis, problem‑solving, and operational decision‑making by identifying issues, recommending solutions, and supporting implementation.
• Monitors program budgets, prepares financial reports, and contributes to the development of annual budget projections and resource planning.
• Develops, implements, and maintains procedures, guidelines, training materials, and documentation to ensure consistency, quality, and continuity of operations.
• Leads the testing, adoption, and ongoing optimization of virtual platforms, systems, and tools, ensuring they enhance efficiency and student/user experience.
• Represents Student Engagement and Learning on committees and working groups, contributing subject‑matter insights and operational expertise.
• Completes other duties as assigned.

Consequence of Error/Judgement

This position is expected to exercise judgment, diplomacy and tact in all interactions associated with the function of this position. Decisions have a direct impact on the quality of a student’s university experience. Errors in judgement may have negative consequences for the quality of learning at UBC. They may result in the inefficient use of resources, and/or poor relations among staff, students, or individuals participating in services and/or activities. They may also damage rates of student retention and decrease enrollment in courses. Poorly managed relationships across the university have a serious impact on future partnerships and the reputation of the Student Engagement and Learning portfolio.

Supervision Received

This position requires independent decision‑making and problem solving. This position has meetings with their supervisors to discuss major projects and to identify challenges and solutions; however, this position is responsible for determining day‑to‑day tasks, timelines, and deadlines based on the prioritization of projects. Work is reviewed based on achievement of specific goals and objectives.

Supervision Given

May supervise student staff directly and provide leadership to volunteers on various projects.

Minimum Qualifications

• Undergraduate degree in a relevant discipline; minimum of one to two years of related experience, or an equivalent combination of education and experience.
• Willingness to respect diverse perspectives, including perspectives in conflict with one’s own.
• Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion.

Preferred Qualifications

• Experience working at a post‑secondary institution with new students or orientation and transition programs preferred.
• Experience facilitating learning programs, services, projects, and teams in a post‑secondary setting.
• Proven ability to exercise sound judgement, adjust prioritization, and apply critical thinking to work with an evolving scope.
• Demonstrated experience in large‑scale virtual and in‑person event planning.
• Demonstrated knowledge of current learning theories and the ability to utilize theoretical approaches to improve academic success for students in transition and/or at risk.
• Demonstrated ability in the application of student development theories.
• Proven ability to take initiative, work independently, manage multiple priorities, juggle complex tasks, and meet deadlines under pressure.
• Experience working in cross‑functional teams.
• Excellent oral and written communication, presentation (public speaking), interpersonal, problem solving, and organizational skills.
• Strong administrative, marketing, and public relations skills.
• Exceptional intercultural communications skills and cross‑cultural experience.
• Displays diplomacy, tact, understanding, and adherence to confidentiality at all times.
• Ability to work independently and cooperatively in a team environment.
• Ability to work effectively with university staff, students, faculty, and external stakeholders.
• Requires flexibility to work long hours with the expectation of regular evening and weekend work at key points in the program cycles.
• Knowledge of volunteer management, human resources practices, and ethical recruitment practices an asset.
• Proficient with a wide range of technical systems and tools as a regular function of work, including content management systems, project management software, databases, word processing and spreadsheet applications such as MS Word, Excel and Outlook.